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    Information Technology Support Specialist - New York, United States - Touro University New York

    Touro University New York
    Touro University New York New York, United States

    1 week ago

    Default job background
    Description
    Overview

    Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School users).

    Responsibilities

    Responsible for general technical support, to include, but not limited to as much of the following as possible:
    • Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
    • Respond to service tickets.
    • Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
    • Administers Print Server and printing management software
    • Administers E-Mail listserv for faculty, staff and student body
    • Troubleshoots network (wired and wireless) related issues.
    • Technical support for Medical Simulation Machines.
    • Assists students and instructors with Canvas and clicker issues.
    • Assist students with Exam issues
      • Troubleshoot Zoom issues.
      • Other duties as required
    Qualifications

    Education/ Experience
    • Bachelor of Science preferred.
    • At least 3 years of IT experience.
    Knowledge/ Skills/ Abilities
    • Demonstrated proficiency in communication (written and verbal) required
    • Customer service and team orientated required
    • A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
    • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
    • Networking, DNS, DHCP, LDAP, TCP/IP
    • Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
    • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
    • Basic understanding of Audio-Visual equipment.
    • Internet research
    Physical Demands
    • Extensive time sitting and standing
    • Ability to lift 10 lbs.
    Job location: 230 W 125th Street

    Maximum Salary

    USD $50,715.00/Yr.

    Minimum Salary

    USD $40,572.00/Yr.
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