- Solutioning and enabling delivery of successful services for our customers and partners with speed, precision, quality, and innovation
- Solutioning services that allow for successful post-sales deployment of Rocket products
- Solving real problems for, and delivering real value to, our customers and partners
- every day
- Demonstrating that we take commitments seriously
- to our customers, to our partners, and to each other Essential Duties and Responsibilities : + Engage with Sales and PreSales teams to architect implementation services for customers, develop estimates in collaboration with SMEs, construct robust SOWs, negotiate rates and develop pricing for the SOWs + Responsible for management of Services partners. Engage with partners for solutioning, including managing partner rates, qualifications, and positioning of partners. + Solutioning competitive replacement products
- Building product maps and proposals of Rocket products that can replace equivalent competitors' products at customer sites; Work with other solutioners to lead cross-portfolio solutioning to develop a cohesive solutioning proposal for any competitive takeout deals + Build upon established solution delivery techniques to help drive continual improvement of Solutioning process + Establish credibility as a Rocket product expert with all audience levels + Leverage Rocket subject matter experts to provide effective and creative solutions to Rocket customers + Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively + Gain understanding of the customer business and seek to identify opportunities where Rocket can bring added value to the customer + Guide client best practice configuration and use of Rocket products and train customers in administration and use of the products + Demonstrate technical leadership skills and be able to lead teams on engagements with mid-level complexity + Contribute as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
- Required Qualifications:
-
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Senior Customer Solutions Engineer - Boise, United States - Idaho State Job Bank
Description
Senior Customer Solutions Engineer at Rocket Software in Boise, Idaho, United States Job Description It's fun to work in a company where people truly BELIEVE in what they're doingJob Description Summary:
The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role.
They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers by:
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