Manager - Invoice Delivery - Warrenville, United States - RR Donnelley

RR Donnelley Warrenville, United States

5 days ago

Description

Job Description

Job DescriptionCompany Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Manages the Invoice Delivery team and the distribution of invoices to our customers. Interfaces with multiple cross-functional support teams including Finance, Tax, Sales, Implementation, Customer Service, IT, and all other Order-to-Cash departments. Partners with the offshore support team dedicated to the Invoice Delivery process. Emphasize continuous improvement that is measured by established metrics and will develop and execute plans that will build an efficient and results-oriented team that effectively manages timely and accurate invoice delivery which contributes to improving the company's working capital.

Responsibilities

Develop and manage a team of Invoice Delivery Implementers
Effectively utilize offshore support team to meet deliverables most efficiently
Ensure timely and accurate delivery of client invoices
Monitor workflow and overall service via metrics and tracking of each of the various Invoice Delivery output types (PDF, Summary Invoice, EDI, 3rd Party Portals, etc.)
Monitor overall Accounts Receivables for clients supported by the Invoice Delivery team to identify issues or gaps that exist related to Invoice Delivery output
Facilitate and/or lead various trainings to staff to ensure all Invoice Delivery team staff are well informed of process changes or system enhancements
Develop and maintain a repository of training materials and work aid on key processes for Invoice Delivery team members
Foster positive relationships with cross-functional teams and Order-to-Cash groups to best support RRD clients
Lead and support automation projects to drive efficiency in the invoice delivery process
Guide and support RRD client implementations for new and existing clients
Monitor existing KPIs to determine if immediate actions are necessary to ensure timely delivery of invoices to clients
Continually identify and develop additional KPIs that will help measure performance in terms of speed, accuracy, and service
Ensure all internal and external audit requirements for Invoice Delivery are met and assist with audit preparation requests as needed
Work on various special projects as assigned and support Order-to-Cash leadership as required

Qualifications

Bachelor's Degree in Finance, Accounting, or Business with at least 5 years of relevant work and progressive leadership experience
Experience in a high-volume invoicing environment preferred
Demonstrated skills in customer service, problem-solving, and resource management
Experience in developing and mentoring others
Experience in leading change management and process improvement plans
Strong Excel and presentation skills
Excellent written and verbal communication
Strong knowledge of the Order-to-Cash processes
Proven ability to multi-task, and handle stressful situations and deadline pressures
Detail-oriented, effectively manages assignments and deliverables
Exercise a high level of discretion and professionalism in completing tasks
Ability to effectively work and collaborate with cross-functional teams

Additional Information

The national pay range for this role is $ $153700 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

#RRDAF

#LI-RRD

#LI-Remote

RRD is an Equal Opportunity Employer, including disability/veterans

Manager - Invoice Delivery

1 week ago

R.R. Donnelley Warrenville, United States

Manages the Invoice Delivery team and the distribution of invoices to our customers. Interfaces with multiple cross-functional support teams including Finance, Tax, Sales, Implementation, Customer Service, IT, and all other Order-to-Cash departments. Delivery, Manager, Support, L ...
Manager - Invoice Delivery

1 week ago

RR Donnelley & Sons Warrenville, United States

Company Description · RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business p ...
Central Dispatch

1 week ago

Altorfer CAT Naperville, United States

Working Hours/Days: M-F Overview: · The purpose of this position is to provide efficient operation of the Central Transportation deliveries. As Dealers start and grow their businesses, they will face different sets of challenges, which will require different types of support. The ...
Order acceptance

2 weeks ago

Oceanic Ventures Wheaton, IL, United States Freelance

Are you ready to make a big impact? Then join HeidelbergCement Logistik GmbH in Wheaton, IL, because we move masses for all of Germany. As part of the Heidelberg Materials Group, we are a reliable partner when it comes to construction material logistics and supply our customers w ...
Customer Relations Representative

1 week ago

Loma Systems Carol Stream, United States

**Company Description** · Want to work for a company who protect the consumer whilst also having a highly commercial focus? **'We Keep Food Safe'** from physical contaminants, saving lives and reducing waste. · LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipm ...
Office Associate

1 week ago

WISMETTAC ASIAN FOODS Carol Stream, United States

Office Clerk contributes to the efficient operation of a branch office and will be responsible for ensuring by providing administrative support. The job performs a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer ...
Plumbing Administrative Assistant

1 week ago

A&P Grease Trappers, Inc. Batavia, United States

As a_**Plumbing Administrative Assistant**_, you must be excellent on the phone and emphatic to potential customers. You will be asked to help retain and grow customers by delivering _Best in Class Service in a Best in Class Way_ when handling customer calls, job management and t ...
Project Coordinator

2 weeks ago

Stellar Enterprises Bloomingdale, IL, United States Freelance

Are you passionate about understanding the world and contributing to a sustainable future? Then you've come to the right place. · Esri is the market leader in geographic information systems. With the most advanced location intelligence technology in the world, Esri brings data in ...
Shipping and Receiving Technician

1 week ago

Bales Metal Surface Solutions Downers Grove, United States

The **Shipping & Receiving Technician **is responsible for shipping and receiving customer and vendor parts; including keeping accurate records, packaging, and weighing items, printing shipping labels and postage, inspecting goods received for damage, and distributing products to ...
Customer Service Representative

1 week ago

UNIVERSAL BEAUTY PRODUCTS Glendale Heights, United States

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment ...
Supply Chain Analyst

17 hours ago

Eaton Glendale Heights, United States

Eaton's ES AMER ARS division is currently seeking a Supply Chain Analyst. This role is located out of our Glendale Heights, IL facility. · The expected annual salary range for this role is $ $ a year. This position is also eligible for a variable incentive program. · The Supply C ...
Customer Service Representative

1 day ago

KKSP PRECISION MACHINING Glendale Heights, United States

**SUMMARY**: · Services customer accounts over the telephone by performing the following duties: · **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - Funnels quote requests to Quotations team · - Manages customer orders and forecasts (placement, releases, shipping, invoicing) · - Bui ...
Administrative Assistant- Office of Admissions

1 day ago

National University of Health Sciences Lombard, United States

Job Summary · Under the guidance of the Associate Vice President of Admissions and direction of the Associate Director of Admissions and Manager of Admission Operations, the Administrative Assistant · **Responsibilities**: · - Provide, encourage, and ensure exemplary customer ser ...
Order Processing

2 weeks ago

Crimson Technologies Geneva, IN, United States Freelance

At SOS Software Service GmbH, we stand for quality and speed in software distribution and provide our 15,000 customers with the right license at the best price, following our motto "For every customer, at any time." · Since 1987, we have specialized in software sales and we are s ...
Accounts Payable Specialist

1 week ago

DYWIDAG Bolingbrook, United States

**SUMMARY** · DYWIDAG stands as a global leader in construction and infrastructure technology that works with government authorities, asset owners, construction companies, and design offices to support their infrastructure projects. We have expanded into over 50 countries worldwi ...
Warehouse Lead

4 days ago

PersonalizationMall Bolingbrook, United States

**Summary**: Join our team as a Warehouse Lead, the experienced point person for seamless information sharing within the department. Elevate team performance and ensure organizational uniformity. · **Shift**: · - **1st Shift**: 5:00 am - 1:30 pm (Peak Schedule Varies) · - **Pay R ...
Assistant Manager

1 day ago

Safeguard Self Storage Lombard, United States

Safeguard Self Storage is a leader in the storage industry. We have been developing quality storage properties across the U.S. since 1989. Safeguard's modern facilities are located right in the communities where our customers live. We design every Safeguard with the character of ...
Manager Supply Chain Projects Network Expansion

17 hours ago

Ulta Beauty Bolingbrook, United States

Overview: · **Imagine**. With over 1,200 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have **greater ambitio ...
Forklift Operator

3 days ago

Vallen Distribution Inc. Bolingbrook, United States

Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join ...
Accounts Payable Specialist

3 days ago

Phillip's Flowers Westmont, United States

Phillip's Flowers is a premier florist founded in 1923 specializing in custom floral designs in the greater Chicagoland area. Our business includes retail, wholesale, and commercial interior plantscaping and displays. We are a family-owned company with deep stable roots that valu ...