Customer Service Representative - Glendale Heights, United States - KKSP PRECISION MACHINING

Description

SUMMARY:

Services customer accounts over the telephone by performing the following duties:


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Funnels quote requests to Quotations team
• Manages customer orders and forecasts (placement, releases, shipping, invoicing)
• Builds and maintains customers relationships
• Prepares reports of business transactions
• Works cross functionally across the organization being the voice of customer internally and the voice of KKSP externally (Sales, Manufacturing, Finance, etc.)
• Investigates and resolves customer problems with deliveries

EDUCATION AND EXPERIENCE:

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six

months to one year related experience and/or training; or equivalent combination of

education and experience.

Bilingual - English/Spanish required

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with an ERP systems. Knowledge of IQMS a plus


KNOWLEDGE AND SKILL REQUIREMENT:

**Problem Solving
- **Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

**Customer Focused
- **Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.

**Interpersonal Skills
- **Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

**Oral Communication
- **Speaks clearly and persuasively in positive or negative situations; Listens and get clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

**Written Communication
- **Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

**Teamwork
- **Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

**Professionalism
- **Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Adaptability
- **Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


WORK AUTHORIZATION/SECURITY CLEARANCE:

Must be able to work in the United States without sponsorship, and ability to obtain ITAR or US government security clearance if required.

WORKING CONDITIONS:

While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or

feel and reach with hands and arms. Specific vision abilities required by this job include

close vision and ability to adjust focus.


Pay:
$63, $70,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Commute:

• Glendale Heights, IL required)

Ability to Relocate:

• Glendale Heights, IL 60139: Relocate before starting work (required)

Work Location:
In person