Manager - Invoice Delivery - Warrenville, United States - RR Donnelley & Sons

RR Donnelley & Sons Warrenville, United States

2 weeks ago

Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.

The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.

With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Manages the Invoice Delivery team and the distribution of invoices to our customers. Interfaces with multiple cross-functional support teams including Finance, Tax, Sales, Implementation, Customer Service, IT, and all other Order-to-Cash departments. Partners with the offshore support team dedicated to the Invoice Delivery process.

Emphasize continuous improvement that is measured by established metrics and will develop and execute plans that will build an efficient and results-oriented team that effectively manages timely and accurate invoice delivery which contributes to improving the company's working capital.

Responsibilities

Develop and manage a team of Invoice Delivery Implementers
Effectively utilize offshore support team to meet deliverables most efficiently
Ensure timely and accurate delivery of client invoices
Monitor workflow and overall service via metrics and tracking of each of the various Invoice Delivery output types (PDF, Summary Invoice, EDI, 3rd Party Portals, etc.)
Monitor overall Accounts Receivables for clients supported by the Invoice Delivery team to identify issues or gaps that exist related to Invoice Delivery output
Facilitate and/or lead various trainings to staff to ensure all Invoice Delivery team staff are well informed of process changes or system enhancements
Develop and maintain a repository of training materials and work aid on key processes for Invoice Delivery team members
Foster positive relationships with cross-functional teams and Order-to-Cash groups to best support RRD clients
Lead and support automation projects to drive efficiency in the invoice delivery process
Guide and support RRD client implementations for new and existing clients
Monitor existing KPIs to determine if immediate actions are necessary to ensure timely delivery of invoices to clients
Continually identify and develop additional KPIs that will help measure performance in terms of speed, accuracy, and service
Ensure all internal and external audit requirements for Invoice Delivery are met and assist with audit preparation requests as needed
Work on various special projects as assigned and support Order-to-Cash leadership as required

Qualifications

Bachelor's Degree in Finance, Accounting, or Business with at least 5 years of relevant work and progressive leadership experience
Experience in a high-volume invoicing environment preferred
Demonstrated skills in customer service, problem-solving, and resource management
Experience in developing and mentoring others
Experience in leading change management and process improvement plans
Strong Excel and presentation skills
Excellent written and verbal communication
Strong knowledge of the Order-to-Cash processes
Proven ability to multi-task, and handle stressful situations and deadline pressures
Detail-oriented, effectively manages assignments and deliverables
Exercise a high level of discretion and professionalism in completing tasks
Ability to effectively work and collaborate with cross-functional teams

Additional Information

The national pay range for this role is $ $153700 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee.

The actual pay offered may vary based upon, but not limited to:
education, skills, experience, proficiency, performance, shift and location.

In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

#RRDAF

#LI-RRD

#LI-Remote

RRD is an Equal Opportunity Employer, including disability/veterans

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