Plumbing Administrative Assistant - Batavia, United States - A&P Grease Trappers, Inc.

Description

You will be asked to help retain and grow customers by delivering _Best in Class Service in a Best in Class Way_ when handling customer calls, job management and tracking, scheduling of jobs, customer satisfaction activities, basic bookkeeping, drafting correspondence, filing and creating reports.

• Answer phones, provide superior customer service, and maintain log of all calls
• Exceed customer expectations with fast response, followup, empathy, and attention to detail
• Qualify customer losses for timely and efficient delivery of restoration services
• Coordinate scheduling of all incoming jobs with Production Manager
• Manage workinprogress board to ensure staff is updated on daily schedules and job status
• Verify all customers, referral sources, and loss data are captured accurately in databases
• Convert estimators' scope sheets into electronic estimates
• Ensure job files are accurate and contain all required and preexisting documentation
• Ensure daily progress of jobs and pertinent job data is captured and shared as it happens
• Ensure customers receive timely invoices for services performed and process payments
• Maintain file system, company calendar, travel schedules, and office supplies
• Support marketing efforts by coordinating website maintenance, PR activities, and mailings

• Excellent written and verbal communication skills
• Strong listening and organizational skills with the ability to multitask
• Attention to detail and problemsolving skills
• Must be knowledgeable in Microsoft Office with intermediate to advanced proficiency in the use of computers and computer software such as House Call Pro and Quick Books Online.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday
• On call