Customer Service Representative - Glendale Heights, United States - UNIVERSAL BEAUTY PRODUCTS

Description

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry.

Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products.

We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.

• In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves._

This position will oversee and ensure timely, accurate completion of customer service and order processing duties


Responsibilities:

• Oversee key daily Customer Service tasks
• Order Entry
• Invoicing
• Timely Order Delivery
• Familiar with Amazon Central
• Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
• Escalation resource for customer complaint and order issue investigations and resolutions
• Ensure consistent and timely availability of requested daily activity/sales reports
• Monitor and review team performance metrics to ensure consistent task execution
• Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
• Remains knowledgeable and uptodate on product changes and developments
• Continually builds good customer relations
• Other duties may be assigned from time to time by the manager

Requirements:

• Solid work ethic, ability to multitask
• Amazon Central Experience a plus
• Approachable and pleasant
• 2+ years' of customer service
• Resultsoriented professional who respects and values team members
• Proficiency with SAP, and EDI processes and portal tools a plus
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location:
In person