- Performs routine tasks related to help desk support. Coordinate with functional subject matter experts to resolve end user issues.
- Supports master data management.
- Assists in generating reporting and analyzing data.
- Collects information, communicates requirements, and collates the results.
- Tracks deadlines and reports on project status.
- Assist with analyzing reports, providing feedback on recommendations for changes, and prepares desk guides with detailed instructions on how to pull data.
- Compiles metrics by pulling data from systems and compiling graphical representation of summarized data. Will use Excel functionality at intermediate level to manipulate data.
- Analyze and prepare documentation.
- Troubleshoot and resolve end user issues, open and close tickets as required.
- Two (2) years of Navy business system experience.
- Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. A FINAL Secret adjudicated clearance is required to start.
- Must have intermediate Excel knowledge to be able to support generating reports and manipulating data to include information from several documents into one resource.
- Must be proficient in Microsoft Office Suite.
- Must work well independently; have the ability to interface with customers in senior/executive level positions.
- Must have strong written and verbal communication skills and must provide customer service both internally and externally.
- Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM) or similar is desirable.
- Ability to compose business appropriate emails, basic business knowledge and able to interact with internal and external customers professionally.
- Ability to resolve complex problems with supervision.
- Associates Degree
- High School Diploma may be substituted for Degree with an additional two (2) years of relevant experience.
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Junior User Management Analyst - Indian Head, United States - PSI Pax
Description
PSI Pax, Inc has an exciting opportunity for a Junior User Management Analyst to support NEBO located in Indian Head, MD and Remote.
Duties & Responsibilities:
Under general supervision, support the NAVSEA Navy ERP business office in supporting operations in order for the system to meet the ongoing Navy business operations requirements
Specific tasks include:
Qualifications:
Education Requirements:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.
PSI Pax, Inc. is an E-Verify Participant
