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    Customer Service Representative - Pasadena, United States - Symbiotic Services

    Symbiotic Services
    Symbiotic Services Pasadena, United States

    2 weeks ago

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    Description
    Job Description:

    Are you a standout in customer service, seeking a challenging and rewarding opportunity? Symbiotic Services is recruiting a Customer Service Representative for a well-established leader in the printing industry known for producing top-quality products in cosmetics, personal health care, beverage, food, and dietary supplements markets.

    Responsibilities:
    • Act as a "Customer Experience Owner" by delivering excellent service and building customer loyalty.
    • Document and convey comprehensive customer specifications to appropriate departments efficiently, ensuring profitable and effective execution of customer orders.
    • Serve as a liaison between the company and customers to meet expected outcomes, fostering a mutually beneficial business relationship.
    • Understand and cater to each customer's unique needs and business environment.

    Essential Duties:
    • Be the primary representative for assigned customers, enhancing customer loyalty through effective relationship management and handling of daily requests.
    • Maintain a customer-focused, professional image by adhering to service-level standards.
    • Offer ideas to improve process efficiency and customer satisfaction, aiming for more efficient order management while maintaining quality.
    • Manage all customer-related information required to expedite orders, including pricing acknowledgments and customer specification updates.
    • Work with team leaders on critical initiatives and support various tasks, including handling complaints and resolving payment issues.

    Experience and Education:
    • A high school diploma or equivalent is required.
    • At least five years of experience in customer service, preferably in the label printing industry.
    • Experience with Label Traxx software is highly advantageous.

    Benefits:
    • Comprehensive benefits package including health, dental, and vision plans; HSA with employer contributions; 401k with company match.
    • Generous paid time off including vacation, holidays, and sick leave.
    • Additional benefits include life insurance, disability coverage, and more.
    Physical Demands:
    • This role requires regular sitting and use of hands, frequent walking, and occasional standing. The employee must occasionally lift items up to 10 pounds.

    Equal Opportunity Employment:
    • Our client is an equal opportunity employer. We base our employment decisions on merit and business needs and are committed to maintaining a diverse and inclusive workforce free from discrimination.
    • This role offers an exciting opportunity to make a significant impact in a dynamic environment. Join us in delivering exceptional service and developing meaningful customer relationships

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