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Customer Service Representative - Pasadena, United States - Air-Tech HVAC LLC

Air-Tech HVAC LLC

Verified Company

Pasadena, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

Can your smile be heard through the phone? Do you have a desire to join a busy winning team to advance your career? If so, _AirTech HVAC_
is looking for you

Customer service representatives are the heart of our busy business and
AirTech HVAC in
Pasadena, CA is looking for an _experienced_ CSR to provide stellar service and support to our valued customers.

This position provides on-going paid training and support to promote the knowledge and the growth needed to fulfill all duties of the position that will allow you to make someone else's life more comfortable every day.

Become part of the team of a_ second-generation family-owned_ Pasadena-based HVAC company that prides itself in its team atmosphere and its community consciousness.

Benefits:

Full benefits including health plan and 401k with employer matching
Paid holidays / paid time off
Your birthday is a paid day off
Incentives and spiffs for extra pay
Ongoing training and development programs

Essential Duties & Responsibilities:

Answer incoming calls from customers related to service, billing, and other departments.
Understanding how to effectively schedule technicians based on their skill set and customer needs.
Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments.
Manage customer concerns with the objective of maintaining a positive customer relationship.
Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.

Requirements:

-
3-5 years of Call Center experience; HVAC experience is a plus.