Customer Service Representative - Pasadena, United States - Imprimus Labels and Packaging

Imprimus Labels and Packaging

Verified Company

Pasadena, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

If your Customer Service skills stand out far above the rest, we have the challenging and rewarding position you've been seeking.

Imprimis Labels and Packaging is a well-established, highly reputable leader in the printing industry.

We produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets with five manufacturing plants in California, Ohio, and Texas.

We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.

Key Accountabilities:

Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective communication with customers, sales & production
Gather & document comprehensive customer specifications and accurately communicate them to appropriate departments promptly, resulting in efficient and profitable execution of customer orders.
Represent the company and the customer to ensure we meet agreedupon expectations, resulting in a mutually beneficial business relationship.
Understand each customer's unique needs and business environment

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary representative for assigned customers.
Strengthen customer loyalty by building positive relationships & competently handling daytoday requests.
Exemplify a customerfocused, responsive, professional image by adhering to servicelevel standards.
Proactively contribute customerfocused ideas to improve processes, throughput, or service standards; look for opportunities to manage or produce orders more efficiently & profitably while still meeting customer needs.
Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
Secure customer acknowledgment of pricing and miscellaneous charges.
Manage customer inventory programs; proactively work with customers to maintain agreedupon inventory levels & ensure shipments are released as planned.
Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs, new business setup, account/workload transition, backup other CSRs, process complaints, and resolving open payment issues.
Assist the team with any RMA's and claims.
Participate in continuous education and training of departments, products, and processes.

EXPERIENCE AND EDUCATION:
A high school diploma or equivalent is required.

Five years in Customer Service is required, preferably in the label printing industry_._ Label Traxx software experience is a big plus.

BENEFITS:

Benefits start the first of the month after hire
Free $100,000 Life insurance and Long Term Disability
Employer Contributing HSA Benefits
401k with company match available after 90 days
United Healthcare Plans
Flexible and Dependant Care Benefits
Employee Assistance Program
Supplemental Life, Accident, Hospital Bridge & Critical Illness Insurance
PTO and Holiday Pay

PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully.

While performing this job's duties, the employee must regularly sit and use hands to finger, handle, f, talk, or hear.

The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and move up to 10 pounds. This job's specific vision abilities include close vision, color vision, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:
We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job.

Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.