Kaitlin Young

I have worked in various account management roles for the last 11 years. I also have experience with operations, enablement, analytics, and training (new hire and ongoing team education). 

Sharebite, Inc March 2022- May 2023

Enablement Manager, Corporate Account Management

● Created and conducted a 2 week intensive new hire training program to kick off 3 month onboarding

● Documented processes changes and conducted regular ongoing trainings for the post sales team

● Defined back and front end issues and the relevance they had on clients, users, and the organization

● Coached the post sales team through change process, focus shifts, sprints, and rightsizing discussions

● Collaborated with cross-functional teams to prioritize product roadmap and client requests

● Designed and produced various marketing collateral including admin guides and one-pagers

● Led Account Management team meetings and provide updates, establish culture, and collaborate

● Wrote and executed surveys for approximately 150 clients and over 15,000 specific end users

DoorDash May 2019 - March 2022

Corporate Account Manager, DoorDash for Work

● Managed over 60 mid-market accounts and hit weekly and quarterly revenue projections

● Formed playbooks and train team on strategies for customer management, growth, and retention

● Worked cross functionally with engineering to promote partner needs and product enhancements

● Gathered and analyze customer data pertaining product enrollment and usage for growth strategies

● Conveyed compelling stories through data to ensure partner retention and cultivation

● Served as the Direct Responsible Individual for all corporate gift card purchases and fulfillment

● Aligned with 3rd party vendors to ensure fulfillment of all corporate DoorDash for Work gift cards

Connexity, Inc. February 2014 – May 2019

Key Account Manager

● Retained 100% of accounts, 45-55 per quarter, while demonstrating consistent revenue growth

● Managed individual campaign budgets for total revenue of $1.75-3.2 million per quarter

● Developed concise budget forecasting tools based off current trends and historical data

● Optimized campaigns to strategically grow revenue 115% quarter over quarter

● Reviewed merchant accounts and traffic partners for revenue growth and improved performance

● Analyzed campaign efficiency to ensure successful performance while up-selling opportunities

Associate Account Manager of Key Accounts

● Set and maintained client expectations for launching and maintaining successful campaigns

● Worked across internally teams to notify external partners of client promotions and sales

● Stayed up to date on the competitive environment, seasonal trends, and merchant businesses

● Established regular business reviews, weekly reporting, and check-ins via phone

Icon Media Direct August 2013 – February 2014

Account Coordinator

● Provided analysis on the effectiveness and profitability of TV and digital media campaigns

● Synchronized with other departments and 3rd parties to order and maintain media placement

PayLease, LLC October 2011 – April 2013

Client Account Representative

● Managed the training, marketing, and utilization of over 400 clients using Salesforce

● Identified clients for account growth and product implementation through up-sell opportunities

Implementation Coordinator

● Created client on boarding process while also training and managing team of 3

● Seamlessly transitioned client accounts from sales to account management in less than 30 days

San Diego State University, BS in Business Management