Visitor Services Representative - San Marino, United States - The Huntington Library, Art Museum, and Botanical Gardens

The Huntington Library, Art Museum, and Botanical Gardens

Verified Company

San Marino, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role

The Visitor Services Representative works under the direct guidance of the Visitor Services Supervisors and the Visitor Services Operations Manager.

The Representative serves the public through admission transactions with an emphasis on recruiting new members, and services current and renewing members.

The Representative greets and approaches visitors to sell memberships.

This is a part-time role set for 24 weekly hours.

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

Essential Duties

Contributes to an overall positive guest experience at The Huntington through communication, hospitality, information, and servicing.
Welcomes visitors to The Huntington and informs them about membership and its benefits.
Assists with traffic flow by managing both the Membership and Admissions windows.
Provides entry onto the grounds for the public and members by processing admission transactions or by utilizing the advancement database. Expedites the entry of members by scanning tickets while possessing a proficiency with the pertinent aspects of Ticketure POS, Ticketure CMS and Raiser's Edge.
Retains knowledge of financial protocols associated with the opening and closing procedures.
Effectively interacts with visitors and members by answering inquiries, and orienting visitors throughout the property.
Interacts with members, visitors, volunteers, readers, Board of Governor, Trustees, and donors, assisting with any requests.
Has a thorough understanding of all levels of membership and each level's respective benefits. Upholds and sustains policies connected to membership benefits.
Acquires new members and assists current/lapsed members with the renewal process. Uses the membership benefit structure to promote upgrades and the stewardship of members while utilizing on site strategies to increase membership sales and renewals.
Processes all necessary paperwork pertinent for all types of membership transactions; including the collection of payment, the issuance of temporary cards, and other appropriate materials while emphasizing accuracy.
Maintains a full onsite servicing center at both the Admissions and Membership windows by presenting a tidy and well stocked display of current exhibition events, information, maps and brochures so that they are readily available for all members and guests.
Initiates and executes special projects to enhance the visitor experience.
Troubleshoots concerns and creates solutions and reports to the Visitor and
Membership Services Supervisor or appropriate staff when necessary.
Is well informed and clearly communicates with visitors and members regarding current and upcoming exhibitions, educational programs, lectures, et. al.
When necessary, assists with Members and Advancement events.
Provides supplemental clerical assistance to the Membership Office.
Assists in setting up operations in the morning all technological aspects
Assists in creating VIP list and creating tickets and sending to guests
Prepares wristbands for business guests for the day
Prepares operations for West and South Entry points
Back up for Visitor Services Shuttle Driver.
Performs other jobrelated duties as assigned.
Strong communication skills.
Sensitivity to working with diverse audiences.
Previous sales/customer service (13 years of retail cashier experience).
Track record of outstanding customer service.
Computer literate.
Interest in sharing our collections with our guests.
Demonstrated ability to maintain a high level of professionalism in all interactions, both internally and externally.
Ability to work independently and within a team.

Preferred:

College educated preferred.
Prior knowledge of Raiser's Edge and Ticketure operating systems a plus.
Multilingual, Spanish and Mandarin a plus

Working Conditions

This position works at the admission booths and check in points throughout the campus, both indoors and outdoors.
Frequent computer and phone usage.
The Visitor Services Representative is required to work in the Visitor Service Center and select outside locations while standing for extended periods of time.

Compensation & Benefits
We provide competitive compensation, generous benefits and perks for all eligible employees including: