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    Business Analyst - Phoenix, United States - Fōcus - an Ōnin Group company

    Fōcus - an Ōnin Group company
    Fōcus - an Ōnin Group company Phoenix, United States

    1 week ago

    Default job background
    Description

    Our client is looking for a Business Analyst Advisor who is:

    • Experienced leader of large technical groups operating in a 24x7 environment
    • Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
    • Incident Management skills, engaged and direction technical staffs with remediation as primary focus
    • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
    • Possess a breadth and depth of technical and management knowledge
    • Appreciation for the strength of defined, repeatable processes and metrics-based management
    • Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
    • Working knowledge across technology the following support areas:

    Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

    Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

    Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

    Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

    Mainframes: JCL, CICS SYSPLEX

    Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

    Workflow and Knowledge Management: ServiceNow

    Collaboration Tools: TrueSight, Jira, and Confluence

    Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

    • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
    • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
    • Relevant certifications
    • ITIL fundamentals

    Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

    Degrees or certifications for the candidate to be successful:

    Education/ Experience:

    High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.

    8+ years experience.

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