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Customer Service Associate - Roseville, United States - Northern Brewer
Description
** Customer Service Associate (Full-Time or Part-Time)**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details**
**Description**
When you join our team as a **Customer Service Associate**, youll support other homebrewers via email and LiveChat. Youll have the opportunity to assist with questions, troubleshoot issues, and provide product recommendations. Most important of all, you'll be helping other brewers drown out the noise and focus on cultivating a lifelong hobby.
**Job Responsibilities:**
Serving as the front line, on-call resource for all customers via phone, email and LiveChat
Being an expert on our catalog and technology to troubleshoot and help customers find products to fill their particular needs
Providing brewing advice, suggestions and overall knowledge to customers
Maintaining customer confidence and protect operations by keeping information confidential
Assisting in fulfillment areas of the warehouse as needed
Other duties and responsibilities as assigned
**Qualifications**
High school diploma or GED certification required
Associates/Bachelors degree, and BJCP or Cicerone certification preferred
1 year of related experience or training in beer brewing or wine-making preferred
Experience working with basic formulas and standard measurements associated with brewing
Ability to work with data and perform basic calculations
Experience with computers and phone systems in a workplace setting
**Please Note**
Northern Brewer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
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