Lp Customer Service Associate-tactical Uniform - Sacramento, United States - Marshalls

Marshalls

Verified Company

Sacramento, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical) CSA who focuses on providing excellent customer engagement at the front of the store or occasionally in a specific department (TJ Maxx only) and supporting external theft deterrence

Remains in the designated area at the front of the store (TJ Maxx and Marshalls) or designated department (TJ Maxx only).

Wears the designated Companyissued CSA Non-Tactical Uniform consisting of the assigned shirt.
Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
Properly responds to Merchandise Protection Pedestal Activation.
Uses approved Customer Engagement Techniques to prevent external theft.
Directs customers to areas of the store they may ask about.
Notifies an Associate and/or Manager via a Companyissued radio when a customer has a question or concern.
Asks customers if there is anything they need assistance with.
Identifies internal alert signals and reports them to their supervisor.
Documents required incidents in case management.

Who We Are Looking For:
You

Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
02 years retail or security experience

This position has a starting pay range of $16.00 to $17.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Posting Notes:
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The pay range within this store is $15.50 to $19.15 per hour.

The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical) CSA who focuses on providing excellent customer engagement at the front of the store or occasionally in a specific department (TJ Maxx only) and supporting external theft deterrence