Lily Cervantes

My name is Lily Cervantes I am fluent in both English and Spanish. I am passionate in expanding my knowledge and improving on myself. You must do your best until you can do better and when you know better you do better and this is the path to success; my daily motto.   

June 2018- June 2020

Mcdonald’s, Lincoln, CA- Crew Trainer

• Taught new team members correct procedures for all areas of operations
• Maintained current knowledge of all team position requirements
• Delivered in-depth training to workers in customer-facing roles to promote strong team performance
• Set a positive example for team members by providing high-quality, efficient service
• Greeted all customers with a smile and provided friendly service to professionally handle every need
• Trained other employees in customer service, food safety and performance requirements
• Maintained well-stocked stations with supplies for maximum productivity
• Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow period

August 2018- Current

S. Cervantes Landscaping, Lincoln, CA- Invoice and Contract Specialist 

•  Responsible for creating and checking each estimate, bill, and invoice for accuracy and maintaining invoicing log
• Responsible for creating contracts helping negotiating, drafting and managing important legal documents
• Reviewing all documentation to determine if there are any discrepancies. 
• Issue invoices and bills and sent them to customers through various channels
• Receive payments through various methods

October 2018 - February 2019

Western Placer Unified District - Cross Age Tutor

• Assisted children with daily homework tasks by uncovering and removing obstacles to success
• Applied effective learning strategies to improve students' study skills and retention
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses

August 2020- October 2022

Panda Express, Roseville, CA- Front of the House

• Followed national, state and local safety, health and sanitation guidelines to protect guests.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Inspected cleanliness, organization and safety after every shift.
• Counted and balanced cashier drawers.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Associates Degree: Administration Of Justice               May 2021

Sierra College, Rocklin, CA                                                  GPA: 4.0

Criminal Justice                                                             Anticipated Bachelor Completion December 2023

Sacramento State University, Sacramento, CA         Current Major GPA: 4.0