Lp Customer Service Associate-tactical Uniform - Rancho Cordova, United States - Marshalls

Marshalls

Verified Company

Rancho Cordova, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store.

The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

Opportunity:
Contribute To The Growth Of Your Career
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Maintains a proper and professional stance in the designated area at the front of the store.
Wears the Companyissued CSA Tactical Uniform consisting of a tactical vest and black shirt.
The CSA provides their own black pants and black shoes.
Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
Directs customers to areas of the store they may ask about.
Notifies an Associate and/or Manager via a Companyissued radio when a customer has a question or concern.
Properly responds to Merchandise Protection Pedestal Activation.
Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
Documents required incidents in case management.

Who We Are Looking For:
You

Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
02 years retail or security experience

This position has a starting pay range of $16.00 to $17.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Posting Notes:
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The pay range within this store is $15.50 to $19.15 per hour.

The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store.

The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.