Jobs
>
New York City

    FP&A Customer Experience Specialist - New York, United States - LiveFlow

    LiveFlow
    LiveFlow New York, United States

    1 week ago

    Default job background
    Description
    ABOUT LIVEFLOW:

    We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

    Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

    We want to fix that.

    We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.

    ABOUT THE ROLE

    We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

    Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.

    This role is specifically designed for people with top-notch financial modeling skills who are eager to grow their career in a customer-facing role.
    WHAT YOU WILL DO:
    • Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
    • Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
    • Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.
    • Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.
    • Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.
    WHAT WE'RE LOOKING FOR:
    • Bachelor's or Master's degree in Finance
    • Intermediate financial modeling and Excel skills.
    • A passion for delivering exceptional customer experiences.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving skills and the ability to think independently in a fast-paced environment.
    • You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.
    BENEFITS:
    • Competitive base salary
    • Substantial equity package
    • Health, vision, and dental insurance
    • 401(k)
    • All the latest tech you need; MacBooks, monitors, etc.
    • Monthly budget to spend on books and conferences to keep learning
    The estimated base salary for this role is $75,000 - $85,000. This range is subject to change, and the final base salary will be determined by factors such as geographic location, skills, work experience, and business needs.
  • WellSpan Health Services

    Patient Experience Specialist

    1 week ago

    WellSpan Health Services York, United States

    **Hours** · Monday · - Friday 8:00- 4:30pm · **General Summary** · Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by ...

  • Rising Ground, Inc

    Employee Experience Specialist

    6 days ago

    Rising Ground, Inc Brooklyn, United States

    Overview: · The need to create connected employee experiences is more important now than ever before. The **Employee Experience Specialist** reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-c ...

  • Direct Waste Services

    Collections Specialist Experience Heavy Phones

    2 weeks ago

    Direct Waste Services Newark, United States

    **JOB DESCRIPTION** · **JOB TITLE**:AR Collections Representative · EMPLOYER: Direct Waste Services · **SUMMARY**: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts · **DUTIES AND RESPONSIBILITIES**: · - Negotiates pa ...

  • The Fields Sports Complex

    Customer Experience Specialist

    2 days ago

    The Fields Sports Complex East Brunswick, United States

    Customer Experience Specialist · Position Overview: As a Customer Experience Specialist at our dynamic sports facility, your role is pivotal in creating memorable and exceptional experiences for our patrons, as well as ensuring the smooth and efficient operations of the facility. ...

  • RWJBarnabas Health

    Employee Experience Specialist

    2 weeks ago

    RWJBarnabas Health Oceanport, United States

    **Job Overview**: · The Specialist, Employee Experience provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for ...

  • Marriott International, Inc

    Guest Experience Specialist

    2 weeks ago

    Marriott International, Inc Tarrytown, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tarrytown Westchester County, 475 White Plains Road, Tarrytown, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...

  • Behavioral Health Services North

    Customer Experience Specialist

    1 week ago

    Behavioral Health Services North New York, United States

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...

  • PowerPak Civil & Safety LLC

    Customer Experience Specialist

    1 day ago

    PowerPak Civil & Safety LLC Congers, United States

    PowerPak is growing and we have 1 additional Customer Experience Position to fill in **the New York Metro Area.** · Pay: $70,000 to $80,000 annual salary · Full Time Position, working 5 days a week out of our Rockland County NY Office · **You must have 2+ years in a Customer Serv ...

  • Balfour Beatty Communities

    Customer Experience Specialist

    1 week ago

    Balfour Beatty Communities New York, United States

    Balfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...

  • Metroplusjobs

    Customer Experience Specialist

    1 week ago

    Metroplusjobs New York, United States

    **Customer Experience Specialist** · **Job Ref:** 71873 · **Category:** Member Services · **Department:** MHP CUSTOMER EXPERIENCE OPS · **Location:** 50 Water Street, 7th Floor, New York, NY 10004 · **Job Type:** Regular · **Employment Type:** Full-Time · **Hire In Rate:** ...

  • Retensa

    Employee Experience Specialist

    1 week ago

    Retensa New York, United States

    Employee Experience Specialist - Remote · Who We Are: · Retensa is a thought leader, global expert, and innovator of employee retention strategies. They integrate organizational science and online technology with a company's corporate culture to create real-world talent manageme ...

  • Withcove

    Customer Experience Specialist

    1 week ago

    Withcove New York, United States

    **Customer Experience Specialist** · at Thirty Madison Remote ****About Thirty Madison**** · Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and bra ...

  • Aura Frames

    Customer Experience Specialist

    1 week ago

    Aura Frames New York, United States

    **Customer Experience Specialist - Temp, Remote** · at Aura Remote **WHAT WE DO** · Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital pho ...

  • City of New York

    customer experience specialist

    1 week ago

    City of New York New York, United States

    Job Description · The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars ( ...

  • Housing Works

    Customer Experience Specialist

    1 day ago

    Housing Works New York, United States

    · Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...

  • Daltile

    Customer Experience Specialist

    1 week ago

    Daltile New York, United States Full time

    Dal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/developme ...

  • Lycatel LLC

    Product Experience Specialist

    5 days ago

    Lycatel LLC Newark, United States

    Job Description · Job DescriptionFounded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile's sheer span, focus on customer servic ...

  • Helix Sleep

    Customer Experience Specialist

    1 week ago

    Helix Sleep New York, United States

    ** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and fee ...

  • Valley

    Client Experience Specialist

    1 day ago

    Valley New York, United States Full time

    Job Description · Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury se ...

  • Rebag

    Customer Experience Specialist

    2 weeks ago

    Rebag New York, United States Full time

    Company · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model ...