Customer Experience Specialist - Congers, United States - PowerPak Civil & Safety LLC

PowerPak Civil & Safety LLC

Verified Company

Congers, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

PowerPak is growing and we have 1 additional Customer Experience Position to fill in
the New York Metro Area.

Pay:
$70,000 to $80,000 annual salary

Full Time Position, working 5 days a week out of our Rockland County NY Office

You must have 2+ years in a Customer Service or Sales role in a B2B setting and 1+ year of experience with Key Performance Indicators such as Customer Satisfaction Score, Phone Response Time, UPT, etc.

You will be responsible to:

Handle incoming customer requests professionally and efficiently
Ensure each interaction with the customer is a super positive experience
Manage Incoming Calls and ensure phones are covered during business hours
Respond to all inquiries within 30 minutes, seeing things through to completion
Handle a high volume of Incoming Calls and be held accountable on Speed of Answer
Look for Upsell and Crossselling opportunities
Make outbound calls to customers offering substitutions for backordered product
Acting as a liaison between Customers and the Sales Team
Maintain working knowledge of item catalog in order to speak to customers knowledgably about our products and services

Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required.

Familiarity with NetSuite ERP is helpful but not required.**
Benefits: