Jobs
>
New York City

    Customer Experience Specialist - New York, United States - Rebag

    Rebag
    Rebag New York, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Company

    Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

    Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company's Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

    Job Overview:


    At Rebag, our Client Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.



    As a Client Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.



    Role Description:

    • Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
    • Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
    • Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
    • Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
    • Provide the highest level of customer service to all current and future clients
    • Follow-up with customers through Rebag's CRM platform to build rapport
    • Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
    • Consistently aim for achieving sales target monthly


    Requirements:

    • Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
    • Relatable and conversationalist not afraid of getting to new faces
    • Passion for Fashion and Sustainability
    • Tech Savvy
    • Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
    • Ability to work week evenings and weekends
    • Reliable and a team player
    • Self-starter who likes to enjoy a new challenge
    • Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
    • Able to present a case study on the industry and what makes Rebag a leader in the Industry
    • Comfortable standing on your feet for long periods of time
    • Ability to work weekends and evenings
    • Ability to lift a maximum of 40 lbs based on needs of the role.
    • Legal right to work in the United States


    Hourly Rate: $19-$22


  • WellSpan Health Services

    Patient Experience Specialist

    3 weeks ago

    WellSpan Health Services York, United States

    **Hours** · Monday · - Friday 8:00- 4:30pm · **General Summary** · Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by ...

  • Housing Works

    Customer Experience Specialist

    1 week ago

    Housing Works New York, United States

    **Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. **If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...

  • Rising Ground, Inc

    Employee Experience Specialist

    2 weeks ago

    Rising Ground, Inc Brooklyn, United States

    Overview: · The need to create connected employee experiences is more important now than ever before. The **Employee Experience Specialist** reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-c ...

  • Direct Waste Services

    Collections Specialist Experience Heavy Phones

    1 day ago

    Direct Waste Services Newark, United States

    **JOB DESCRIPTION** · **JOB TITLE**:AR Collections Representative · EMPLOYER: Direct Waste Services · **SUMMARY**: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts · **DUTIES AND RESPONSIBILITIES**: · - Negotiates pa ...

  • Cella

    UX Designer-physical Experience Specialist

    5 days ago

    Cella New York, United States

    **Location: New York, New York** · **Job Type: Contract** · **Compensation Range: $ per hour** · We are seeking a talented **UX Designer** with a specialization in designing physical experiences to join our client's dynamic team · **Responsibilities**: · - Lead the design and dev ...

  • Marriott International, Inc

    Guest Experience Specialist

    3 weeks ago

    Marriott International, Inc Tarrytown, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tarrytown Westchester County, 475 White Plains Road, Tarrytown, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...

  • RWJBarnabas Health

    Employee Experience Specialist

    3 weeks ago

    RWJBarnabas Health Oceanport, United States

    **Job Overview**: · The Specialist, Employee Experience provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for ...

  • The Fields Sports Complex

    Customer Experience Specialist

    2 weeks ago

    The Fields Sports Complex East Brunswick, United States

    Customer Experience Specialist · Position Overview: As a Customer Experience Specialist at our dynamic sports facility, your role is pivotal in creating memorable and exceptional experiences for our patrons, as well as ensuring the smooth and efficient operations of the facility. ...

  • PowerPak Civil & Safety LLC

    Customer Experience Specialist

    2 weeks ago

    PowerPak Civil & Safety LLC Congers, United States

    PowerPak is growing and we have 1 additional Customer Experience Position to fill in **the New York Metro Area.** · Pay: $70,000 to $80,000 annual salary · Full Time Position, working 5 days a week out of our Rockland County NY Office · **You must have 2+ years in a Customer Serv ...

  • Behavioral Health Services North

    Customer Experience Specialist

    3 weeks ago

    Behavioral Health Services North New York, United States

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...

  • Retensa

    Employee Experience Specialist

    3 weeks ago

    Retensa New York, United States

    Employee Experience Specialist - Remote · Who We Are: · Retensa is a thought leader, global expert, and innovator of employee retention strategies. They integrate organizational science and online technology with a company's corporate culture to create real-world talent manageme ...

  • Balfour Beatty Communities

    Customer Experience Specialist

    3 weeks ago

    Balfour Beatty Communities New York, United States

    Balfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...

  • Metroplusjobs

    Customer Experience Specialist

    3 weeks ago

    Metroplusjobs New York, United States

    **Customer Experience Specialist** · **Job Ref:** 71873 · **Category:** Member Services · **Department:** MHP CUSTOMER EXPERIENCE OPS · **Location:** 50 Water Street, 7th Floor, New York, NY 10004 · **Job Type:** Regular · **Employment Type:** Full-Time · **Hire In Rate:** ...

  • Soho Studio

    Client Experience Specialist

    3 days ago

    Soho Studio New York, United States

    Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States through the implementation of cutting-edge technology, innovative practices, and a distinctive product line. Our aim is to reshape the way homeowners shop for tiles and home dec ...

  • Withcove

    Customer Experience Specialist

    3 weeks ago

    Withcove New York, United States

    **Customer Experience Specialist** · at Thirty Madison Remote ****About Thirty Madison**** · Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and bra ...

  • Aura Frames

    Customer Experience Specialist

    3 weeks ago

    Aura Frames New York, United States

    **Customer Experience Specialist - Temp, Remote** · at Aura Remote **WHAT WE DO** · Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital pho ...

  • Housing Works

    Customer Experience Specialist

    1 week ago

    Housing Works New York, United States

    **Customer Experience Specialist** · Location: 126 Crosby St BookStore **Description** · Why Housing Works · Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based, OASAS-licensed ou ...

  • City of New York

    customer experience specialist

    3 weeks ago

    City of New York New York, United States

    Job Description · The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars ( ...

  • British Swim School of Rockland & North Bergen County

    Customer Experience Specialist

    1 week ago

    British Swim School of Rockland & North Bergen County Englewood Cliffs, United States

    **Customer Experience Specialist - Part-Time** · **At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role - it's the role that manages the all-important first impression and then keeps it going by maintaining warm relat ...

  • Petco

    Guest Experience Specialist

    1 day ago

    Petco New York, United States

    **Guest Experience Specialist (Sales Associate)** · Category: Stores · Location: 1624 Clark Street, Auburn , NY 13021 · Schedule: Part_time · C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world · What you'll do ...