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    Customer Experience Specialist - New York, United States - Behavioral Health Services North

    Behavioral Health Services North
    Behavioral Health Services North New York, United States

    1 day ago

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    Description

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205

    Customer Experience Specialist

    BHSN has emerged as a leader in behavioral health services by committing to strengthening individuals, families, and community life by bringing treatment, rehabilitation and support to our community. We are currently searching for the newest member of our Customer Experience team and hope you have the skills to become our next Customer Experience Specialist

    As a Customer Experience Specialist, you will be part of a dynamic team of individuals delivering the best in customer care. Your Customer Service and Clerical skills will help you provide both our service recipients and providers with the best possible client service that we can provide.

    BHSN looks forward to having you join our growing team

    **What BHSN employees love** :

    Paid time off, sick time, paid holidays, generous benefits package options

    Retirement savings plan and employer contribution opportunities

    Opportunity for advancement

    **Some daily tasks of a Customer Experience Specialist may include:**

    Welcomes visitors by greeting them, in person or on the telephone in a professional and courteous manner; answering or referring inquiries

    Schedules/Adjusts client appointments as necessary

    Helps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patients question quickly and document all interactions in real-time

    Maintains security by following procedures; monitoring panic emergency response system; directing individuals to the appropriate location; issuing visitor badges

    Reviews and updates financial information with client at each visit

    Meets with clients to complete clinic intake documentation, interviews and releases in accordance with federal and state regulations

    **Your skills and qualifications** :

    High school diploma or equivalent required

    1+ years' experience preferred

    General knowledge of Microsoft Office 365 and Teams

    General knowledge of Excel

    Strong organization and communication skills required

    Must be able to multi-task and be detail oriented

    Valid NYS driver license, acceptable to insurance carrier, for required local travel

    Ability to work a flexible schedule to accommodate the needs of the program and its service recipients

    Apply with BHSN today

    *BHSN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital or military status.*

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