Jobs
>
New York City

    Lead Customer Experience Specialist - New York, United States - Point Broadband / Sunset Digital

    Point Broadband / Sunset Digital
    Point Broadband / Sunset Digital New York, United States

    1 week ago

    Default job background
    Description
    Lead Customer Experience Specialist

    Bristol, VA


    Summary:
    This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inquiries.


    Duties and Responsibilities:
    Essential duties and responsibilities include but are not limited to those listed below:

    Trains new customer service representatives on daily tasks, processes, policies and metrics

    Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives

    Provides day-to-day direction of team priorities and provides leadership as required

    Provides general support to the Customer Experience Supervisor

    Prioritizes workload for team when required

    Completes special projects and reports as required

    Schedule service calls in compliance with company policies

    Provides general service support and basic troubleshooting activities

    Receives and processes payments and equipment from customers

    Makes appropriate payment/equipment adjustments to billing database

    Balances daily receipts and cash drawer

    Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system

    Performs other duties as assigned


    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to multitask and prioritize work

    Must have excellent customer service skills

    Must have excellent attendance


    Education/Experience:
    High school diploma or equivalent is required; 2+ years of customer service experience preferred.


    Computer Skills:
    Requires working knowledge of Microsoft office software, email and Internet; CRM experience.


    Physical Demands/Working Conditions:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Regularly required to talk and hear

    Required to use hands to type, handle objects and paperwork

    Required to reach and hold on to items at chest level or reach above the shoulder

    Required to use close vision and be able to focus

    Required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds

    Must be able to work occasional overtime as required including weekends


    Benefits:
    Point Broadband offers competitive pay and cash bonuses in a stable andfast-growing business.

    Medical (3 plans to choose from), Dental and Vision

    Short Term Disability

    Flexible Spending Accounts

    Company Paid Life as well as Voluntary policies

    401(k) with generous company match

    Paid Time Off

    Share the Care Paid Time Off

    Paid Holidays

    Uniform/Boot allowance *Applicable by Position

    Cell Phone Allowance *Applicable by Position

    Career Progression Opportunities

    Discounted Broadband Services *Where Applicable

    Point Broadband is an equal opportunity employer.


    For further information, please visit:
    EEO is the Law Poster

    |

    U.S. Equal Employment Opportunity Commission

    #J-18808-Ljbffr
  • WellSpan Health Services

    Patient Experience Specialist

    1 week ago

    WellSpan Health Services York, United States

    **Hours** · Monday · - Friday 8:00- 4:30pm · **General Summary** · Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by ...

  • Rising Ground, Inc

    Employee Experience Specialist

    6 days ago

    Rising Ground, Inc Brooklyn, United States

    Overview: · The need to create connected employee experiences is more important now than ever before. The **Employee Experience Specialist** reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-c ...

  • Direct Waste Services

    Collections Specialist Experience Heavy Phones

    2 weeks ago

    Direct Waste Services Newark, United States

    **JOB DESCRIPTION** · **JOB TITLE**:AR Collections Representative · EMPLOYER: Direct Waste Services · **SUMMARY**: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts · **DUTIES AND RESPONSIBILITIES**: · - Negotiates pa ...

  • The Fields Sports Complex

    Customer Experience Specialist

    2 days ago

    The Fields Sports Complex East Brunswick, United States

    Customer Experience Specialist · Position Overview: As a Customer Experience Specialist at our dynamic sports facility, your role is pivotal in creating memorable and exceptional experiences for our patrons, as well as ensuring the smooth and efficient operations of the facility. ...

  • RWJBarnabas Health

    Employee Experience Specialist

    2 weeks ago

    RWJBarnabas Health Oceanport, United States

    **Job Overview**: · The Specialist, Employee Experience provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for ...

  • Marriott International, Inc

    Guest Experience Specialist

    2 weeks ago

    Marriott International, Inc Tarrytown, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tarrytown Westchester County, 475 White Plains Road, Tarrytown, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...

  • Behavioral Health Services North

    Customer Experience Specialist

    1 week ago

    Behavioral Health Services North New York, United States

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...

  • PowerPak Civil & Safety LLC

    Customer Experience Specialist

    1 day ago

    PowerPak Civil & Safety LLC Congers, United States

    PowerPak is growing and we have 1 additional Customer Experience Position to fill in **the New York Metro Area.** · Pay: $70,000 to $80,000 annual salary · Full Time Position, working 5 days a week out of our Rockland County NY Office · **You must have 2+ years in a Customer Serv ...

  • Balfour Beatty Communities

    Customer Experience Specialist

    1 week ago

    Balfour Beatty Communities New York, United States

    Balfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...

  • Retensa

    Employee Experience Specialist

    1 week ago

    Retensa New York, United States

    Employee Experience Specialist - Remote · Who We Are: · Retensa is a thought leader, global expert, and innovator of employee retention strategies. They integrate organizational science and online technology with a company's corporate culture to create real-world talent manageme ...

  • Metroplusjobs

    Customer Experience Specialist

    1 week ago

    Metroplusjobs New York, United States

    **Customer Experience Specialist** · **Job Ref:** 71873 · **Category:** Member Services · **Department:** MHP CUSTOMER EXPERIENCE OPS · **Location:** 50 Water Street, 7th Floor, New York, NY 10004 · **Job Type:** Regular · **Employment Type:** Full-Time · **Hire In Rate:** ...

  • Aura Frames

    Customer Experience Specialist

    1 week ago

    Aura Frames New York, United States

    **Customer Experience Specialist - Temp, Remote** · at Aura Remote **WHAT WE DO** · Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital pho ...

  • Withcove

    Customer Experience Specialist

    1 week ago

    Withcove New York, United States

    **Customer Experience Specialist** · at Thirty Madison Remote ****About Thirty Madison**** · Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and bra ...

  • City of New York

    customer experience specialist

    1 week ago

    City of New York New York, United States

    Job Description · The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars ( ...

  • Housing Works

    Customer Experience Specialist

    1 day ago

    Housing Works New York, United States

    · Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...

  • Daltile

    Customer Experience Specialist

    1 week ago

    Daltile New York, United States Full time

    Dal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/developme ...

  • Lycatel LLC

    Product Experience Specialist

    5 days ago

    Lycatel LLC Newark, United States

    Job Description · Job DescriptionFounded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile's sheer span, focus on customer servic ...

  • Helix Sleep

    Customer Experience Specialist

    1 week ago

    Helix Sleep New York, United States

    ** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and fee ...

  • Valley

    Client Experience Specialist

    1 day ago

    Valley New York, United States Full time

    Job Description · Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury se ...

  • Rebag

    Customer Experience Specialist

    2 weeks ago

    Rebag New York, United States Full time

    Company · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model ...