Rachel Prozeller

As a seasoned and results-driven professional, I bring a wealth of experience spanning Project Management, Training, Policy & Procedure development, Leadership, and Law Enforcement. My educational foundation includes a master's degree in Administration with a focus on Organizational Behavior and Leadership Development from Saint Michael's College, Colchester, VT, along with a bachelor's degree in Deviant and Social Control from John Jay College of Criminal Justice, New York, NY.

My career has been marked by a strong ability to optimize efficiencies, reduce costs, and enhance organizational performance. I hold several certifications in various law enforcement and safety domains, including New York State Peace Officer, Certified Inspector General Investigator, and New York State Defensive Driving Instructor. These certifications underscore my commitment to safety, compliance, and skill development.

Experienced and results-driven professional with a diverse background spanning Project Management, Training, Policy & Procedure development, Leadership, and Law Enforcement. Holds a master's degree in Administration with an emphasis in Organizational Behavior and Leadership Development from Saint Michael's College, Colchester, VT, and a bachelor's degree in Deviant and Social Control from John Jay College of Criminal Justice, New York, NY. Adept at optimizing efficiencies, reducing costs, and enhancing organizational performance. Holds certifications in various law enforcement and safety domains, including New York State Peace Officer, Certified Inspector General Investigator, and New York State Defensive Driving Instructor. Recognized for securing grants, achieving excellence in customer service, and delivering outstanding performance in major investigations. Proficient in multiple languages and skilled in various computer applications, including Microsoft Word, Excel, PowerPoint, Records 365, E-Justice, and Social Media.

~ Achieved a remarkable 95% reduction in retrieval time and saved over $144,000 in resources by streamlining the DOI's records and storage system ~

~ Conducted complex and confidential investigations, including fraud and corruption cases, while testifying in various legal proceedings, contributing to the City of New York's safety and integrity.~

Skill Areas:  Project Management  Training and Development  Leadership Team Building

 Customer Service Safety and Health Expertise  Computer Proficiency Communication Problem Solving

 Budget Management Interpersonal Skills Strategic Planning 

PROFESSIONAL EXPERIENCE

New York City Department of Investigation (DOI) - Sept 1988 – Mar 1991 ; Dec 2005 - Present

The New York City Department of Investigation (DOI) is a municipal agency responsible for overseeing and investigating government operations and employees within New York City.

Executive Director of Records & Archives Management  (2022– Present):

DOI Gender-Based Violence Workplace Policy Liaison (“ENDGBV”) (June 2022)

Identify agency-specific opportunities to ensure comprehensive implementation of the ENDGBV (Gender-Based Violence Workplace Policy).

Ensure agency-wide compliance with the ENDGBV policy.

Serve as the primary point of contact within the agency for all matters related to the ENDGBV policy.

Manage and report statistical data pertaining to ENDGBV.

Provide guidance and support on ENDGBV-related issues while maintaining confidentiality.

Director of Records & Archives Management (July 2008 – Present) 

Ensured DOI's records compliance by developing and updating retention schedules, policies, and procedures in line with legal authority and best practices.

Streamlined DOI's records and storage system, reducing retrieval time by 95% and saving over $144,000 in resources.

Secured and managed grants totaling $300,000 from the Local Government Records Management Improvement Fund (LGRMIF) and oversaw all aspects of project management.

Developed comprehensive training programs, policies, and procedures for the Records & Archives Unit and Safety & Health Program.

Conducted extensive presentations and training sessions for agency staff to enhance operational efficiency and compliance.

Special Investigator (Dec 2005 – present); Confidential Investigator (Sep 1988 – Mar 1991)

Conducted complex and highly confidential investigations involving fraud, corruption, and other criminal activities within the City of New York and among individuals doing business with the City.

Demonstrated extensive experience in conducting interviews, wiretaps, surveillance, and undercover operations to gather critical evidence.

Testified as a witness at trials, grand jury proceedings in both state and federal courts, and in administrative hearings, showcasing a deep understanding of legal procedures and courtroom experience.

Served as a Defensive Tactics Instructor in the Peace Officer Training Academy, imparting essential self-defense and law enforcement techniques to trainees.

Mayor’s Office of Operation Customer Service Program Liaison (2012 – 2021)

Coordinated and monitored the New York City Mayor’s Office of Operation customer service initiatives, leading to consistent 100% scores in all evaluation areas.

Provided monthly statistical data to the Mayor's Office of Operation to support data-driven decision-making.

Organized and managed the annual agency-wide "Customer Service Week" to promote and celebrate a culture of exceptional customer service within the organization.

OTHER EMPLOYMENT DETAILS

 New York City Department of Investigation (DOI) 

 Records Access officer (June 2021)

 Safety & Health Coordinator (2008- 2021)

 Special Assistant to the Deputy Commissioner/ Special Projects Coordinator (2005 - 2014)

ROFESSIONAL DEVELOPMENT & CREDENTIALS

M.S. Administration - Emphasis in Organizational Behavior and Leadership Development 

Saint Michael’s College, Colchester, VT | 1996

B.A. in Deviant and Social Control

John Jay College of Criminal Justice, New York, NY | 1988

Technical Skills: Microsoft Word, Excel, PowerPoint , Records 365, E-Justice, Pen Link and Social Media.

Certifications:: 

State of New York Division of Criminal Justice Services 

New York State Peace Officer 

New York State Division of Criminal Justice Services (DCJS)

Instructor Evaluator Certification

General Topics Instructor (MOI)

Defensive Tactic Instructor 

Association of Inspector General 

Certified Inspector General Investigator