Patient Experience Specialist - York, United States - WellSpan Health Services

WellSpan Health Services

Verified Company

York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hours
Monday

Friday 8:00 4:30pm

General Summary
Serves as a patient relations resource for patient, families, and care teams.

Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by assigned manager to regional grievances, concerns, or inquiries.

This work may require occasional contact with the patient or family and final grievance letter at times.

Under direction of supervisor, collaborates with regional Performance Improvement, Quality and Safety leaders to understand and improve the care experience.

Collaborates with CareLine Specialists on ensuring accurate friction point information is maintained in CRS and is a resource to local leadership on identifying friction for improvement through CRS tools.

Patient Experience Specialist will assist with assigned human experience education, observation, and improvements in collaboration with Regional Director PX and Director Patient Experience/Careline.