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    Customer Experience Specialist - New York, United States - Helix Sleep

    Helix Sleep
    Helix Sleep New York, United States

    1 week ago

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    Description

    ** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and feel preference using our proprietary sleep technology.**

    ** Launched in 2019, Birch by Helix is our all-natural and sustainable sleep brand, with 100% organic certified products.**

    **Finally, we recently launched Allform by Helix in 2020, our first step outside of the bedroom into the living room. Allform brings high-end product quality and extreme modularity to sofa category. All our brands celebrate the power of personal preferences and individuality.**

    **We offer free shipping directly to your doorstep, a 100-night trial, and value-based pricing on all our products. Our top-rated customer experience team treats you like a person, not a commission. Since launching in August of 2015, the company has sold over a hundred thousand mattresses and has over 1 billion hours slept on our beds. We are growing rapidly. Helix is headquartered in New York City.**

    ** Our Mission & Values**

    **Helix exists to sell exceptional home goods products to the modern consumer who seeks a more custom product and buying experience.**

    **Be Excellent to Each Other**

    Be respectful to your teammates, customers and partners

    Act with good intentions

    Explain yourself when unclear or misinterpreted

    Demonstrate compassion and care in your words and actions

    **Positivity is a Choice**

    Radiate energy and confidence

    Always assume positive intent

    **Perfectionism Doesn't Scale**

    Work with a bias toward action and outcomes

    Fail fast and keep iterating

    Be fearless push the envelope

    Take risks

    **Own It**

    Demonstrate a learning mind-set through perpetual development

    Be accountable for your actions

    **Bring Your Whole Self**

    We are committed to inclusion, equitable support, and respect for all team members

    Diversity drives innovation

    Welcome and encourage the individuality of others

    Your individual opinions matter and must be heard

    Be aware of unconscious bias; we pledge to be empathetic and keep open minds to each person's unique experience

    ** DEI Mission Statement**

    **To hold ourselves accountable to the companys commitment to diversity, inclusion, and equity by providing strategic direction, communication, and education.**

    +

    We define DEI as follows:

    ** Diversity exists outside of the existence of representatives of a minority but in the constructive collaboration of varying backgrounds and experiences.**

    ** Equity provides the level resources needed for each employees to excel professionally.**

    ** Inclusion involves a deep, authentic level of belonging through support and accessibility for all employees.**

    Competitive salary

    Full medical, dental, and vision coverage

    (with options to opt into premium plans)

    401(k) program

    Commuter benefits

    Stock options

    Access to leadership team

    Employee referral program

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