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    IT Support Specialist - Los Angeles, United States - Planned Parenthood Los Angeles

    Planned Parenthood Los Angeles
    Planned Parenthood Los Angeles Los Angeles, United States

    2 weeks ago

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    Description
    Planned Parenthood Los Angeles is seeking an experienced

    IT Support Specialist

    with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters.

    This position is the main point of contact for technical support issues on workstations, and provides user support on hardware, networking, printing, and software applications.

    The IT Support Specialist will provide administrative support to the IT Department and handle special projects from the Service Desk Manager and other IT staff members.

    These activities are to provide maximum availability and accessibility to networked resources for Agency's entire user base across Los Angeles County at many different physical locations.

    Preventive maintenance is also a part of the on-going job. Ensure consistent, secure and expected services to all customers through maintenance of secure and stable network infrastructure and standards. Provide direct and indirect support to the entire user base and technical vendor interactions, including 24/7 support, if needed.

    Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams.

    Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.

    The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County.

    At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

    Our Ideal Candidate will have the following qualifications:

    College degree or relevant certification and equivalent experiences.

    Two (2) or more years' experience working as an IT Support Technician or Help Desk role with a background in Local Area Networks and Wide Area Networks utilizing industry standard hardware and software, Windows-based servers/workstations with at least 100 computers.

    Strong understanding of IT systems, servers, AD, Windows OS, Virtualization, SAN.
    Thorough and up-to-date knowledge in Windows operating system.

    Thorough knowledge, understanding, and usability of various software programs including Microsoft Office; Adobe CS Suite, Trend Micro, and other programs as needed.


    About the position:
    Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPLA locations and by all PPLA employees, and supporting these critical services is an essential job duty

    and fundamental responsibility of all employees and contractors.
    Serves as initial point of contact regarding all technical requests to the IT Department.
    Provide Help Desk support and resolve various IT issues. Assign Help Desk tickets to IT Engineers. Prioritize and escalate requests as needed.
    Monitor, log, and track IT Support Help Desk tickets until issue is resolved.
    Provide administrative support to the Service Desk Manager and IT staff.
    Diagnosing, maintaining, upgrading, repairing and configuring administrative systems, which include setting up computer systems for new users.
    Coordinates scheduling, process invoices and paperwork, scans and photocopies various documentation.
    Use, maintain, and improve ticketing software as needed to improve efficiencies.
    Provides technical support to Agency's entire user base across Los Angeles County at many different locations.
    Create quotes, and Purchase Orders, for software and hardware. Handle ordering, tracking, and receiving of services and goods.
    Maintain inventory of all IT software and hardware.
    Provide IT and A/V support for various Agency events at various locations.

    Have strong customer service and excellent communication skills with the ability to present ideas, information, and explain complicated concepts in a clear and concise manner.

    Ability to multi-task and prioritize requests and assignments.
    Strong communication skills. Able to communicate quickly and efficiently with Agency employees as well as IT staff.
    Participate in periodic after business hours maintenance windows i.e. fixes, patches and upgrades to network infrastructure.
    Support system security and access, including virus protection/monitoring tools, in alignment with IT procedures and direction of IT management.
    Generous salary and benefits package includes:

    Medical, dental, and vision coverage options for you and eligible dependents
    Free basic life/AD&D policy with additional voluntary coverage options
    Short Term Disability, Critical Illness and Accident policies
    403(b) Retirement plan with up to 3% employer match
    Medical and Dependent Flexible Spending Account plans
    Public Transportation and Commuter Pre-Tax Reimbursements
    Generous vacation, sick, and holiday benefits

    Hiring Range:
    $ $35.00 per hour (Non-Exempt)
    Compensation Philosophy and Position
    Hiring Range:


    At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy.

    PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.

    Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic


    Protected categories include:

    race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding,or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.

    PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

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