Deskside Support Specialist - Los Angeles, United States - Reed Smith LLP

Reed Smith LLP
Reed Smith LLP
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Firm Information:


Reed Smith is a global relationship law firm with more than 1,700 lawyers in 29 offices throughout the United States, Europe, Asia and the Middle East.


Position Summary:


Essential Functions:


  • Provide deskside support on various hardware, including desktops, laptops, monitors, printers, telephones, SmartPhone devices, dictation devices, and other peripherals. This includes preparation and installation of laptops and desktops and working with vendors to maintain/fix equipment.
  • Installation of preapproved software and hardware.
  • Provide second level support on issues escalated from the IT Help Desk.
  • Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems.
  • Maintain required recordkeeping, including logging issues into the call tracking database, reporting accurate time, keeping an updated activity log, maintaining equipment database and inventory and anything else as directed.
  • Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary.
  • Maintain distribution pool of loaner laptops and other equipment. Assists in Laptop and Desktop refreshes that take place a few times a year while following specific policies related to the project.
  • Set up videoconferences and presentations for the local office.
  • Provide oncall after hours support on a rotating basis.
  • Occasionally travel to other offices as needed for special projects, coordinating IT services for newly acquired or opened offices, or providing coverage when another office is short staffed.
  • Special projects as requested by the Manager of Operations or the Director of Operations (IT).
  • May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific onetime events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
  • Follow firm and IT policies that are in place, perform day to day job encompassing these policies.
  • Job duties and responsibilities included are not exhaustive and may be supplemented as_ _necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time._

Requirements:


Education:
Bachelor's Degree or equivalent work experience. Additional training/certification in relevant area of study strongly preferred.


Experience:
Two years experience providing support to MS Office users required. Experience in a law firm or other service environment a plus.


Other:


Pay Range for CA:
$64,750 - $82,000K. This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience.


Supervisory Responsibilities:
None.


Equipment To Be Used:
Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc.


Typical Physical Demands:
Sitting, standing, bending, stooping, and reaching. Frequent lifting up to 20 pounds. Manual dexterity sufficient to operate standard office machines. Normal range of hearing and vision. Ability to crawl, reach, and stretch so as to install computers and run wires in tight spaces.


Working Conditions:
Works in typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule.

  • Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan._
  • Reed Smith is an Equal Opportunity Employer. _Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all._ _
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