Technology Support Specialist - Los Angeles, United States - USC

USC

Verified Company

Los Angeles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Provides enduser support for learning management and support systems by troubleshooting access and course related issues. Receives and responds to inquiries for assistance and works to provide information and resolutions based on customer needs, referring more complex problems to appropriate staff. Installs, tests, and assists users with the implementation of learning tools as required.
Develops documentation and user help aids. Supports technology related training efforts and collaborates with internal and external stakeholders to improve virtual and physical support presence.
Provides workstation imaging, technical support and basic trouble shooting for network printers and multifunction devices.
Assists with end user questions and problems.
Provides user account management assistance (e.g. creation, password reset and deletion).
Assists in training student consultants and/or users.
Assists in the maintenance of software and documentation libraries.
Stays informed of new developments and technologies.
Participates in testing software or new process flows.
Participates in customer support oncall rotation.

Experience and Skills Required Proficiency in HTML and basic JavaScript, especially in the context of LMS content support. Hands-on experience with Canvas or similar learning management systems. Familiarity with both Microsoft and Mac operating systems, along with the ability to support these environments. Knowledge of Single Sign-On systems and multifactor authentication processes. Experience with video hosting platforms such as Vimeo, Panopto, YouTube, etc., to support multimedia content. Exceptional problem-solving skills and the ability to work independently as well as part of a team.

Excellent communication and interpersonal skills to effectively interact with a diverse group of stakeholders, including students, staff, faculty, and external partners.

Desired Qualifications Bachelor's degree in Computer Science, Information Technology, Education Technology, or related field. Previous experience in a support role within an educational or technology-focused organization. Certifications in relevant technologies or support methodologies (e.g., ITIL, CompTIA, Microsoft Certified Professional).

This position offers a unique opportunity to impact the educational journey of online learners by providing critical technical support and innovation.

If you have a passion for technology, a dedication to service excellence, and a desire to contribute to the success of online education, we encourage you to apply.