Jennifer Anderson

Technical Writer in the Los Angeles, CA, US area with 20 years of experience. Extensive knowledge of Content Management Systems (CMS), procedural workflows and development, and coding experience (HTML, XML, Python). Workplace history includes lengthy tenures at SpaceX and Yahoo, both in the Los Angeles area. Available for on-site or remote work.

Technical Writer/Space Operations Specialist SpaceX

Jan 2013 – May 2022

• Managed cargo and crew procedure configuration management (wrote new procedures, made edits, and managed the review and release cycle for each flight) for engineers and spacecraft operators
• Wrote Operational Configuration Management Plan (NASA contract payment milestone) and supporting documentation (style guides, technical support docs) for all crew Dragon flight products
• Wrote and edited proposal materials, including CONOPs, in support of SpaceX’s Crew Dragon bid to NASA; coordinated with NASA to develop additional foundational documentation after contract win
• Developed internal training materials for Mission Control operator simulation and training, including software documentation for technical and less technical roles
• Developed procedures to support Falcon 9 launch vehicle operations across multiple sites
• Developed and maintained Python scripts to automate content creation, style adherence, and process improvements related to mission operations
• Managed the company operational timeline for satellite launches and spacecraft missions, acted as strategic ops planner coordinating cargo missions
• Led airborne first stage recovery efforts coordinating with the Eastern/Western range, Mission Control, and sea units

Technical Writer/Marketing Comms Manager Yahoo INc.

Jan 2007 – May 2012

• Developed and published Help Center web content via in-house CMS
• Developed new content to align with promotional campaigns, product and research study launches, and brand campaigns
• Created external training content for advertisers to communicate software updates and features
• Coordinated with sales, agencies, and advertisers to execute case study strategy featuring advertiser success stories – interviewed and wrote studies
• Coordinated with marketing program owners, creative teams, and Engineering to create marketing site content
• Managed contractor to complete the migration of ~20 sites to new platform
• Coordinated translation and localization of new site content with international markets
• Developed webinar strategy to align with B2B marketing objectives – built content, moderated events, and optimized based on results
• Managed vendor to design and build a campaign tracking database to acquire advertisers from leads via direct mail and email

Technical Writer Coalescent Technologies Corp.

Oct 2003 – Sep 2006

• Created Computer Based Training (CBT) for joint services software
• Wrote Instructor-Led Training for joint services software and Operator and Maintenance Manuals in accordance with military specifications
• Wrote digital software and hardware system manuals

University of Central Florida

BA, English (Technical Writing) - 2003

Daytona Beach College

AA, General (English) - 1999