- Provide welcoming, professional, and positive guest service assistance, direction and information to all callers and visitors.
- Monitor ID badges and maintain badge checkout system for guests and staff, as well as maintaining the AMAG access system and badge creation.
- Respond to problems which arise involving medical emergencies, fire/evacuation, and severe weather. Summon fire and police assistance as necessary and communicate situation to the appropriate leaders.
- Write reports, complete forms, and document activity as needed.
- Manage courier process at front desk.
- Observe and report loitering or other inappropriate skyway activity. The front desk staff will frequently need to approach these persons and respectfully request that they move on.
- Escalate emergency situations to law enforcement as needed.
- Using the security cameras, monitor activity in the public access areas of the building, respond to all alarms, follow set procedures, and make appropriate first line decisions.
- Communicate with External Guards at shift change, manage issues with guards as they arise.
- Complete security rounds at required times.
- Assist mail and package carriers with needs, as well as any vendors (e.g. Coffee, Copier Repair Services.
- Coordinate and provide all Service Center services – including USPS, UPS, FedEx, courier and freight services in a timely and efficient manner.
- Assist New Employee Orientation by offering training in Service Center and AWAIR, organizing and distributing security photos for badges, and provide instructions on how to make a building services request.
- Keep all Service Center areas filled with appropriate supplies and maintain order, organization, and cleanliness.
- Assist in maintaining cost accounting system on mailing machine and copiers by adding/deleting employee and project numbers in a timely manner.
- Arrange for any necessary mail room equipment repairs.
- Maintain inventories of regularly used office supplies and first aid supplies to meet needs of staff.
- Other duties as assigned.
- Minimum of High School diploma or GED.
- Ability to use a ladder (to reset security cameras as required).
- Must be able to walk and stand for extended periods of time.
- Previous experience in a security role preferred but not required.
- High level of integrity.
- Able to work well with others and provide excellent hospitality.
- Strong organizational skills and attention to detail.
- Demonstrated ability to manage multiple tasks simultaneously.
- Ability to remain calm in variety of circumstances and have superior customer service skills.
- Consistent attendance and punctuality.
- Ability to become First Responder Certified.
- Demonstrated ability to use good judgment to ensure effective response to security incidents and emergencies.
- Ability to use discretion when dealing with critical, highly sensitive and confidential information.
- Strong computer skills, including proficiency with Excel, other Microsoft Office Products including Word, Outlook and Teams.
- Able to identify and distinguish colors.
- Fluent in English language.
- Ability to lift up to 50 pounds.
- Able to quickly learn operating the components of an integrated security system.
- Takes pride in work and the mission of Twin Cities PBS.
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Description
The Front Desk Officer role is core to our hospitality efforts, creating a welcoming environment for all staff, guests, vendors, volunteers, and visitors. The security officer will also maintain a safe environment through patrol of the office grounds and outlying areas. Often the first point of contact for both employees and members, our ideal candidate will bring positive energy, a professional attitude and dedication to TPT's mission and organizational values. This position is also responsible for ensuring the front desk, mail room and service centers are in clean, professional, and safe working order.
**Starting Salary: $19 -$22 per hour depending on qualifications**
FRONT DESK RECEPTIONIST (35% of time)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
