- Answer main call center phone in a professional manner and direct calls appropriately.
- Respond to requests for information about program services.
- Greet clients and visitors; direct them to appropriate Lines of Service.
- Processing incoming mail, packages (US Mail, UPS, FedEx, DHL).
- Reserving conference rooms for internal/external groups; coordinate needs with maintenance and IT.
- Maintain and update phone list, front desk manual, and various front desk related documents.
- High School diploma (or equivalent GED).
- Two-year relevant experience (administrative office setting) strongly preferred.
- Typing skills are required.
- Business office and computer training received at a vocational school are preferred.
- Incumbent routinely faces fluctuating demands on his/her time requiring the application of time management, organizational and problem-solving skills.
- Incumbent applies knowledge of routine administrative or secretarial support (i.e. typing, data entry).
- Incumbent may apply creativity and problem-solving skills when responding to client inquiries or inquiries from the general public.
- Incumbent applies knowledge of office and administrative procedures basic math, and bookkeeping.
- Incumbent must apply basic problem-solving methods when responding to inquiries about organizational services from persons who are confused, angry, or in crisis.
- Must have diplomacy and tact when confronted with inquiries.
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Administrative Specialist - St Paul, United States - Lutheran Social Service of Minnesota
Description
Lutheran Social Service MNis a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us
Job Summary:
As an Administrative Specialist, you will perform front desk functions for the Metro offices and provide support for the State Center Mail Room and Print Shop.
Some of the job functions include:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
