Front Desk/Receptionist- Associated Nephrology Consultants - St Paul, United States - Healthcare Management Resources
Description
**Front Desk/Receptionist- Associated Nephrology Consultants**
Admin Support Staff Maplewood, Minnesota Minimum Experience **Entry-level** Compensation **$16-$18 DOE** Associated Nephrology Consultants in Maplewood is looking for a Front Desk Coordinator. The perfect candidate recognizes that giving patients personal attention can go a long way in establishing their positive experience with the clinic.
Website-
Job Duties
Welcomes and greets all patients and visitors, in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper
Responsible for keeping the reception area clean and organized
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Collects patient co-pays and share of costs. Records appropriately in EMR
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Education Requirements
Required: High school diploma or graduation equivalency degree (GED).
Experience and Skills
Experience: Minimum of one year work experience in a medical office setting.
Skills: Telephone etiquette, customer service, basic word, and excel programs, time management, multi-tasking, organization, scheduling
The most critical skills include:
Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The front desk coordinator must be a good listener and maintain confidentiality in addition to having good phone manners.
Customer Service . The Patient Care Coordinator should give the patients a warm welcome when they enter the office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient brings a problem to the receptionist, it should be addressed by immediately bringing it to the attention of the nurse, clinician, or administrator as appropriate.
Location Maplewood, Minnesota Minimum Experience Entry-level Compensation $16-$18 DOE