IT Support Specialist - St Paul, United States - Delkor Systems

Delkor Systems St Paul, United States

3 weeks ago

Description

IT Support Specialist

Job Category*:

Requisition Number*:

ITSUP001445

Showing 1 location

Job Details

Description

SUMMARY
The IT Support Specialist provides help desk support for Delkor along with the configuration and installation of all workstations.

Additionally, the IT Support Specialist will assist IT with additional tasks relating to network support and more complex IT infrastructure troubleshooting.

*The IT Support Specialist job description is intended to point out major duties and authorities within the position, but it is not limited to these items.

PRIMARY RESPONSIBILITIES

Configure, maintain, and support all workstations, laptops, and printers.
Troubleshoot and repair computer hardware and software issues. Research issues as required before escalating the issue to the next level of technical support.
Configure and install all software at the domain user level.
Provide help desk support to corporate computer users.
Upgrade software as required.
Research new technology for possible applications in the work environment.
Act as the frontline of internal technical support between endusers and the rest of IT.
Document resolutions in IT knowledge base for future reference.

SECONDARY RESPONSIBILITIES

Perform other tasks or duties as assigned.

JOB SPECIFICATIONS
Education and Experience

Two (2) year degree in Information Technology or four years related work experience.
Prior experience in Information Technologies troubleshooting and enduser support preferred.
Experience and/or familiarity with Delkors product line preferred.

Technical Skills and Abilities

Demonstrated ability to produce written communication at a professional business level.
Ability to provide support to onsite and remote endusers.
Experience supporting and administration of Microsoft 365 environment preferred.

Non-Technical Skills:

Interpersonal Communication:
Communicates clearly and effectively (verbally and non-verbally) to individuals and groups, internally and externally, to exchange ideas and convey detailed and technical information accurately.
Works well with a variety of people and personalities, and with other Delkor departments.
Works collaboratively, as a team member, to suggest ideas and resolve issues in a positive manner.
Provides excellent customer service and builds relationships.
Work Ethic:
Well organized with a strong aptitude for details.
Strong capacity for critical thinking, decisionmaking, problem analysis, and problemsolving.
Ability to prioritize work effectively.
Works independently and accurately with minimal supervision.
Able to maintain a positive attitude under challenging situations.

PHYSICAL REQUIREMENTS

The IT Support Specialist must be able to:

Sit at a desk or in meetings for extended periods of time that often include extensive computer work.
Stand or walk for a portion of the day.
Apply physical mobility (reaching, bending, kneeling, arm and leg extension, crawling, climbing) to install and repair computer systems equipment.
Lift up to 70 pounds occasionally.

WORK ENVIRONMENT

Eighty percent (80%) of the work duties are performed in an office setting, sitting at a desk, and working on the computer, or working at an office table.
Twenty percent (20%) of the work is performed throughout the facilities with exposure to tools, dirt, dust, chemicals, metals and plastics, varying temperatures, construction noises, and odors from production processes.
Occasional evening, weekend and/or holiday work required for user support and systemwide upgrades.

TOOLS AND EQUIPMENT

The IT Support Specialist must be able to:

Use general office equipment such as a computer, telephone, printer, fax, copier, calculator and other office equipment as applicable.

EEO Policy Statement
Delkor is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

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