Customer Support Specialist - St Paul, United States - Twin Cities PBS

Twin Cities PBS St Paul, United States

3 weeks ago

Description

Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning.

The Customer Support Specialist is responsible for interacting professionally with Twin Cities Public Television members and viewers, via phone, email, chat, or in-person to achieve maximum loyalty to Twin Cities Public Television. This position provides outstanding service to members and viewers via the phone, email, and letters to achieve maximum member and viewer loyalty to Twin Cities Public Television.

Salary: $21 - $23 per hour depending on qualifications

Hybrid Work Environment: Candidates must live in or be willing to relocate to the Twin Cities Metro area.

MAJOR AREAS OF RESPONSIBILITY:

(100% of time)

Support inbound calls and emails by engaging in real-time inquiries and troubleshooting with members and viewers to resolve issues and provide information.
Solicit new gifts, maximize current member contributions, and actively recruit or renew existing members to maximize revenue goals.
Deliver excellent customer service to TPT's members and viewers, while resolving issues quickly and efficiently.
Provide technical support for members experiencing difficulties downloading and using the PBS Passport app.
Confirm response communications between engineering, programming, and marketing to ensure the accuracy of verbal and written responses.
Provide thoughtful and well-written responses to incoming email inquiries.
Answer TPT's on-line Customer Service Chat service.
Regularly document emails and update response templates in the CRM.
Record details of interactions details in the CRM to enable efficient analysis and reporting of member and viewer activities.
Update member services knowledge base to help track and monitor response time to member and viewer inquiries.
Serve as liaison between members, management and/or development personnel for escalations and troubleshooting.
Provide backup support to the Membership Specialist in processing premiums and other projects and tasks to ensure the orderly flow of the department.
Other duties as assigned.

Required Experience

2+ years of proven experience in customer service position.
1+ years of Customer Relationship Management software, such as Salesforce.
2+ years of handling complex technical customer support calls, chats, and emails.

Preferred Experience

Associates degree
4+ years of previous customer service/support experience handling complex technical support calls.

Knowledge, skills, and abilities

Outstanding written and verbal communication skills.
Demonstrate the ability to deal with different personalities.
Excellent phone etiquette skills.
Good interpersonal and organizational skills.
Exceptional data entry skills.
Ability to remain calm in stressful situations.
Ability to multi-task projects simultaneously.
Good reporting and analysis skills.
Excellent time management skills.
Strong computer skills: Microsoft Office Suite - Outlook, Word, Excel, OneDrive, Teams, customer service software.
Strong focus on audience and end user needs.
Ability to work collaboratively and communicate effectively with all team members.
Constant commitment to advancing Inclusion, Diversity, Equity and Accessibility (IDEA) priorities within the organization.

We know that engaging, building trust, and making a difference relies on the collective wisdom and strength of a truly diverse organization. With this in mind, and as an equal opportunity employer, we encourage and strongly welcome candidates of all identities, lived experiences, orientations, and communities to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

IT Support Specialist

4 days ago

Volt Company Defunct St Paul, United States

Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA. Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facil ...
IT Support Specialist

4 weeks ago

Harris Contracting Services St Paul, United States

** IT Support Specialist** · **Job Category****:** Information Technology · **Requisition Number****:** ITSUP001473 · Showing 1 location · **Job Details** · **Description** · **The purpose of your role as an IT Support Specialist** · As an IT Support Specialist, you will provi ...
Support Specialist

5 days ago

RS Eden St Paul, United States

SUMMARY · The Support Specialist is responsible for directly supervising resident actions and movements, thus assuring that all program rules and regulations and contracting sources are followed. The Support Specialist serves as a liaison between resident and case management sta ...
Logistics Support Specialist

2 weeks ago

Cemstone St Paul, United States

Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures weve helped create and our long-held and long-practiced commitment to our core values. Here's ...
IT Prod Support Specialist

6 days ago

U.S. Bank St Paul, United States

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
IT Prod Support Specialist

2 weeks ago

U.S. Bank St Paul, United States

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
OR Technology Support Specialist

4 days ago

Fairview Health Services St Paul, United States

**OR Technology Support Specialist** · CAROUSEL_PARAGRAPH · Maplewood, Minnesota · Non-Clinical Support Staff · 89883 · ** Share Job** · ** Job Description** · **Overview** · Provides technical support for the operating room by setting up and operating specialty equipment ...
Operations Support Specialist

3 weeks ago

University of Minnesota St Paul, United States

Job ID · 360538 · Location · Twin Cities · Job Family · LR-Clerical · Full/Part Time · Full-Time · Regular/Temporary · Regular · Job Code · 1826 · Employee Class · AFSCME Unit 6 - Clerical · About the Job · Background · Parking and Transportation Services is a self-suppor ...
Benefits Systems Support Specialist

1 week ago

City of St. Paul Minnesota St Paul, United States

About the Position Come join our team The City of Saint Paul Office of Human Resources is hiring a Benefits System Support Specialist. Here is what you can expect to do:Performs a full range of complex administrative support work in benefits admin Support Specialist, Benefits, Sy ...
certified peer support specialist

8 hours ago

BrightSpring Health Services St Paul, United States

· CERTIFIED PEER SUPPORT SPECIALIST - IRTS · Job Locations · US-MN-MINNEAPOLIS | US-MN-SAINT PAUL · ID · Line of Business · SpringPath Mental Health Services · Position Type · Full-Time · Pay Min · USD $22.12/Hr. · Pay Max · USD $22.12/Hr. · Our Company · SpringPath Mental Healt ...
ACT Peer Support Specialist

1 day ago

Guild St Paul, United States

At Guild, we take care of our clients and we take care of each other. As a Guild employee, you'll experience the satisfaction that comes with creating real change for individuals and communities. You'll also experience an organizational culture that is serious about work/life bal ...
Clinical Client Support Specialist

2 weeks ago

Meditech St Paul, United States

Clinical Client Support Specialist (Hybrid) · **Clinical Client Support Specialist (Hybrid)** · Customer Support & Training | Minnesota, US · **Description** · The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist th ...
certified peer support specialist

3 weeks ago

BrightSpring Health Services St Paul, United States

Our Company · SpringPath Mental Health Services · Overview · The Certified Peer Specialist, works as part of the Intensive Residential Treatment Service team, which provides care and treatment for persons who are experiencing significant mental health/psychiatric symptoms, who ...
Community Support Housing Specialist

3 weeks ago

Accord Services St Paul, United States

Accord is seeking a Community Support Housing Specialist to support individuals with mental health or developmental disabilities in the community to help them reach their personal goals and find stable housing resources. If you want to make a difference in the lives of people wit ...
Technical Support Specialist II

4 days ago

Legrand AV, Inc. St Paul, United States

Thank you for your interest in becoming part of the team at Legrand · GENERAL PURPOSE · The Technical Support Specialist II is an Audio-Visual support role. The Technical Support Specialist II is responsible for providing technical information about the Company's products and r ...
Community Support Housing Specialist

4 weeks ago

Community Involvement Programs St Paul, United States

Accord is seeking a Community Support Housing Specialist to support individuals with mental health or developmental disabilities in the community to help them reach their personal goals and find stable housing resources. If you want to make a difference in the lives of people wit ...
NPD Project Support Specialist

4 days ago

Asmodee St Paul, United States

NPD Project Support Specialist Job Details Level Experienced Job Location Roseville Office - Roseville, MN Position Type Full Time Description Asmodee North America (ANA) locally headquartered in Roseville, Minnesota is part of the Asmodee Group, a global corporation headquartere ...
department support specialist i

2 weeks ago

Innova Solutions St Paul, United States

Innova Solutions is immediately hiring for a < Talent Acquisition Coordinator > · Position type: < Contracts > · Duration: < 6 months > · Location: < Remote ) > · As a(n) < Talent Acquisition Coordinator > you will: · Job Title: Talent Acquisition Coordinator · Location ...
Full-Time Direct Support Specialist

3 weeks ago

Meridian Services, Inc St Paul, United States Full time

**Position:** · Full-Time Direct Support Specialist (Float Staff) · **Location:** · Golden Valley, MN · **Job Id:** · 3774 · **# of Openings:** · 1 · **Meridian Services** · **Where Dreams and Opportunities Align** · **Join our team as a Specialist/Float Direct Support P ...
Family Support Services Account Specialist

1 week ago

Accord Services St Paul, United States

LOOKING FOR OUR NEXT TEAM MEMBER · Job Purpose and Reporting Structure · Provide technical, fiscal, and administrative support for the Family Support Services (FSS) program, overseeing EVV implementation and compliance and delivering high-quality customer service to employees. ...