IT Support Specialist - St Paul, United States - Telcom Construction Inc

Description

IT Support Specialist

Job Category*:

• IT Support

Requisition Number*:

• ITSUP058328

Showing 1 location


Job Details

Description

Company:

TelCom Construction is an established national underground utility contractor with growing market presence within the telecommunications industry headquartered in Clearwater, MN.

Established in 2000, TelCom Construction, LLC is a full service, turnkey telecommunications utility contractor, with locations throughout the Central US.

Our focus on delivering a quality product with attention to safety, integrity and customer satisfaction has driven our success.


Overview:

We are hiring an IT Support Specialist to join our team The position is responsible for supporting IT systems' end-users by troubleshooting and repairing technical products while using technical expertise and the Company's diagnostic tools.

Responsibilities:

• Provides friendly, courteous and quality support to all users;

Possesses a high level of self-accountability to provide a timely resolution to technical issues;

• Documents IT inventory assignments and regularly inventories them;
• Supports and assists other IT Support Staff;
• Communicates technical information to both technical and non-technical users. Adapts communication style and presentation as appropriate for the given audience;
• Appropriately routes and escalates incidents to appropriate resources;
• Stays current with fundamental operations of relevant software, hardware and other equipment;
• Travels to branch locations as requested;
• All other duties as assigned.

Qualifications:

• Associates degree in an Information Technology-related field or 2 years of working experience in an Information Technology role or combination of education and work experience;
• Acute attention to detail
• Good, honest and respectful written and oral communication skills;
• Perceptive demeanor that can relate to individuals at all levels throughout the Company;
• Possess strong analytical and problem-solving abilities;
• Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware, software applications and operating systems with a focus on quality including, but not limited to:
• Windows 7/10; Microsoft Office;
• Printer Support (TCP/IP Settings, SMTP, etc.);
• Installing network printers and troubleshoot printer connectivity problems;
• Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.);
• Android & IOS mobile technologies;
• Mobile Device Management (e.g., Airwatch)
• Experience with Google Apps for business preferred.
• Ability to manage and protect highly confidential information;
• Strong organizational skills and time management;
• Possess a valid drivers license and acceptable driving record.

Core Competencies:

• Team work
• Tech Savvy
• Thorough, respectful and effective communication
• Detail oriented
• Analytical
• Self-motivated
• Dependable
• Organized

Why Should You Apply:

• Comprehensive benefits including medical, dental, vision, life, short and long Term Disability, critical illness and accident insurance.
• Competitive compensation
• 401K retirement plan with company match
• Tuition reimbursement
• Paid Time Off
• Paid holidays

Applicants are required to pass all company drug testing, submit to a background check and adhere to all OSHA, state, city/municipality safety requirements and training provided by the company as required.

TelCom is proud to be an EEO/AA and Veteran-Friendly employer
To apply for this opportunity, please visit our career page at

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status.

The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories.

It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Please visit the following URL to view the EEO is the Law poster and the Supplement. )

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.

Skills

Education

Experience

#J-18808-Ljbffr