- Build strong client relationships and provide technical expertise across Majesco products.
- Map customer processes to product capabilities, identify gaps, and collaborate with stakeholders for solutions.
- Manage and address SNOW incidents, escalations, and business challenges effectively.
- Develop and maintain support plans, communicate product information, and assist with upgrades.
- Offer product training, support, and guidance to maximize customer value.
- Collaborate with sales and marketing on product specifications and handle technical support queries efficiently.
- Participate in various activities like sales agreements, release management, and problem resolution.
- Minimum 10+ years of experience in insurance technologies.
- 5+ years in customer engagement or account management roles.
- Solid consulting, leadership, and project management skills.
- Proficiency in software concepts, project life cycles, and change management.
- Strong problem-solving, decision-making, and communication skills.
- Familiarity with architectural frameworks and software design patterns.
- Bachelor's degree or equivalent required; certification in Agile Product owner is a plus.
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Senior Technical Account Manager - Remote, United States - Majesco
2 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Senior Technical Account Manager
The Senior Technical Account Manager plays a crucial role at Majesco by serving as a trusted advisor to Premium Support customers. They offer valuable guidance on optimizing IT infrastructure and handling unexpected incidents efficiently. By nurturing long-term relationships, they gain insights into customers' IT goals and pain points to create customized Service Delivery Plans, ensuring operational success with Majesco products.
Job Responsibilities:
All About You
What Majesco Offers:
Majesco promotes pay transparency and equal opportunities. The salary range is $115,000 - $155,000 annually. Additionally, employees enjoy a comprehensive benefits package from Day One, including medical, dental, and vision insurance, disability coverage, 401(k) plans, flexible time off, and more.