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    Senior Technical Account Manager - Remote, United States - Majesco

    Majesco
    Majesco Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Senior Technical Account Manager

    The Senior Technical Account Manager plays a crucial role at Majesco by serving as a trusted advisor to Premium Support customers. They offer valuable guidance on optimizing IT infrastructure and handling unexpected incidents efficiently. By nurturing long-term relationships, they gain insights into customers' IT goals and pain points to create customized Service Delivery Plans, ensuring operational success with Majesco products.

    Job Responsibilities:

    • Build strong client relationships and provide technical expertise across Majesco products.
    • Map customer processes to product capabilities, identify gaps, and collaborate with stakeholders for solutions.
    • Manage and address SNOW incidents, escalations, and business challenges effectively.
    • Develop and maintain support plans, communicate product information, and assist with upgrades.
    • Offer product training, support, and guidance to maximize customer value.
    • Collaborate with sales and marketing on product specifications and handle technical support queries efficiently.
    • Participate in various activities like sales agreements, release management, and problem resolution.

    All About You

    • Minimum 10+ years of experience in insurance technologies.
    • 5+ years in customer engagement or account management roles.
    • Solid consulting, leadership, and project management skills.
    • Proficiency in software concepts, project life cycles, and change management.
    • Strong problem-solving, decision-making, and communication skills.
    • Familiarity with architectural frameworks and software design patterns.
    • Bachelor's degree or equivalent required; certification in Agile Product owner is a plus.

    What Majesco Offers:

    Majesco promotes pay transparency and equal opportunities. The salary range is $115,000 - $155,000 annually. Additionally, employees enjoy a comprehensive benefits package from Day One, including medical, dental, and vision insurance, disability coverage, 401(k) plans, flexible time off, and more.


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