- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics.
- Seize opportunities to upsell products when they arise.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Meet customer service deadlines and deliverables as outlined in service level agreements.
- Generate sales leads that develop into new customers.
- Provide feedback and suggestions on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Ability to handle stress and remain calm under pressure.
- High school diploma or equivalent; college degree preferred.
- Excellent data entry and typing skills.
- Knowledge of customer service principles and practices.
- Availability to work in shifts.
- Competitive salary.
- Comprehensive health and dental plans.
- Paid time off.
- Performance-based bonuses.
- Career growth opportunities.
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Contact Center Representative
Found in: Lensa US 4 C2 - 2 days ago
Self-Help Federal Credit Union Chicago, United StatesWHO We Are: · Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we' ...
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Call Center Representative
Found in: Lensa US 4 C2 - 1 day ago
Nan McKay & Associates Chicago, United StatesPOSITION: Customer Service Representative · SUPERVISOR: Customer Service Supervisor · STATUS: Non-Exempt · DEPARTMENT: Call Center · SUMMARY · The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher ( ...
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Call Center Representative
Found in: ZipRecruiter Test10S US C2 - 13 hours ago
Elevation Academy Chicago, United StatesJob Description · Job DescriptionJob Title: Call Center Representative · Job Summary: · We are seeking a customer-oriented and results-driven Call Center Representative to join our team. The Call Center Representative will be the liaison between our company and its current and po ...
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Call Center Representative
Found in: ZipRecruiter Test10S US C2 - 13 hours ago
AltaStaff Chicago, United StatesJob Description · Job DescriptionSalary: $16.00/hour · Title: Bilingual Call Center Representative · Work from home opportunity. Interested Candidates must reside in Chicago, IL. Equipment will be provided via a local courier. · Required: · High School Diploma, GED or equivalent ...
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Sr Call Center Representative
Found in: Lensa US 4 C2 - 1 day ago
Great Lakes Credit Union Chicago, United StatesJob Type · Full-time · Description · Great Lakes Credit Union is Hiring GREAT people for our GREAT team · Do you enjoy customer interaction and relationship building? · WE WANT YOU ON OUR TEAM · The Sr Call Center Representative primary purpose is to assist Great Lakes Credit ...
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Dietary Call Center Representative
Found in: Lensa US 4 C2 - 1 day ago
Eclaro Chicago, United StatesDietary Call Center Representative · Job Number: · Progress on your journey to success Eclaro is currently recruiting for a Dietary Call Center Representative in the Chicago, IL area for one of our clients. · Eclaro's client is a leading provider of healthcare workforce softw ...
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Business Development Center Representative
Found in: Lensa US 4 C2 - 5 days ago
Toyota of Lincoln Park Chicago, United StatesLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 900 employees. We have a str ...
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Dietary Call Center Representative
Found in: Lensa US 4 C2 - 4 days ago
APR Consulting Chicago, United StatesAPR Consulting, Inc. has been engaged to identify a Diet Clerk · Location:1653 West Congress Parkway, Chicago, IL 60612 · Position: Dietary Call Center Representative · Pay Rate: $ 20.66/hr · Duration: 13 weeks · Expected Shift: Day 5x8-Hour 5:30am-2pm Rotating Weekends · Job ...
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Business Development Center Representative
Found in: Lensa US 4 C2 - 5 days ago
Toyota of Lincoln Park Chicago, United StatesLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 900 employees. We have a str ...
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Customer Service Representative Service Center Inbound
Found in: Orion Innovations US - 2 days ago
Aurora Solutions Hillside, IL, United States Freelance**We are looking for Customer Service Representatives (m/f/d) in Telecommunications (preferably career changers) in Hillside, IL:** · **We offer:** · - Hourly wage starting at 16 € + allowances according to collective agreement · - Christmas and vacation bonuses · - Tailored trai ...
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Call Center Representative
Found in: Lensa US 4 C2 - 2 days ago
Community Healthcare System of Northwest Indiana Hobart, United StatesCommunity Healthcare System is hiring a Call Center Rep/ Operator Sign-on Bonus Shift: Sat - Wed 3:00 pm - 11:30 pm Position located at St. Mary Medical Center, Hobart, In Job Description: The Call Center Representative/ Operator provides basic sys Call Center, Representative, He ...
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Call Center Representative
Found in: Lensa US 4 C2 - 1 day ago
Unique Repair Service Des Plaines, United StatesCustomer Service Representative · Are you looking for a job where you can talk and walk the walk? Look no further We're hiring Customer Service Representatives to join our fun and friendly team. · As a Customer Service Representative, you'll be the voice of our company, handlin ...
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Call Center Representative
Found in: Lensa US 4 C2 - 3 days ago
Mayflower Cruises & Tours Lisle, United StatesJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, custo ...
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Call Center Representative
Found in: ZipRecruiter Test10S US C2 - 13 hours ago
Mayflower Cruises & Tours Lisle, United StatesJob Description · Job DescriptionJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have e ...
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Call Center Representative
Found in: Lensa US 4 C2 - 5 days ago
Peoples Bancorp (OH) Merrillville, United StatesJob Summary · The Customer Solutions Center Representative is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, multi-media contact center. The CSCR is accountable for working cross-functionally with other banking gr ...
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Call Center Representative
Found in: Ziprecruiter Test15 US C2 - 13 hours ago
LHH Recruitment Solutions Woodridge, United StatesJob Description · Job DescriptionLHH is working a great client who is looking for a Call Center Representative, you will be the primary point of contact for our customers, providing assistance, answering inquiries, and resolving issues via phone, email, or chat. Your responsibili ...
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Call Center Representative
Found in: ZipRecruiter Test10S US C2 - 13 hours ago
Peoples Bank Merrillville, United StatesJob Description · Job DescriptionJob Summary · The Customer Solutions Center Representative is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, multi-media contact center. The CSCR is accountable for working cross-fu ...
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Call Center Representative
Found in: beBee S2 US - 1 week ago
Aston Carter Lombard, United States Contract to RegularHIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN LOMBARD, IL · PAY: 17/HR · Description: · Job Duties: · •Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. · •Researches and troubleshoots customer inquiries related to the ...
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Business Development Center Representative
Found in: Lensa US 4 C2 - 2 days ago
Hyundai of Lincolnwood Lincolnwood, United StatesLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We ha ...
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Call Center Representative
Found in: beBee S2 US - 1 week ago
Aston Carter Lombard, United States Contract to RegularJob Description: · •Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. · •Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. · •Notifies Team Lead of escalat ...
Call Center Representative - Chicago, United States - Elevation Academy
Description
Job Title: Call Center Representative
Job Summary:
We are seeking a customer-oriented and results-driven Call Center Representative to join our team. The Call Center Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
Requirements:
Benefits: