- Deliver exceptional guest experience either over the phone or via email
- Process sales calls to close new individual sales for direct guest and travel advisors
- Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group
- Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries
- Follow sales techniques to close sales and maximize company revenue
- Effectively communicate and follow up with guests and travel advisors to collect payment
- Develop positive working relationships with various departments and staff
- Adhere to company policies and guidelines including attendance and workforce adherence
- Provide 5-star service at all times to our direct guests and travel advisor partners
- Other duties and responsibilities as assigned
- Positive, can-do attitude
- Excellent communicator with colleagues, leaders, direct guests & travel advisors
- Reliable and self-motivated
- Highly organized and able to prioritize assigned tasks for optimal use of time
- Able to work with minimal supervision
- A drive to deliver an excellent guest experience
- Exceptional problem-solving skills, accuracy, and a high attention to detail
- Quick learner with a desire to develop and grow within a collaborative team environment
- Team-oriented and results-driven
- Able to multi-task and handle projects in between calls
- Experience with travel sales is preferred
- Experience with RightRez flight software a plus
- Experience with Salesforce is a plus
- Experience with Centaur is a plus
-
Bdc Call Center Representative
1 week ago
Bill Kay Chevrolet Lisle, United StatesJob Requirements · - Set appointments with customers while maintaining targeted performance standards · - Perform daily follow-up with all prospects to increase customer appointments and shows · - Record all activity in dealership's Customer Relationship Management (CRM) system · ...
-
Call Center Representative
3 hours ago
Wheaton Eye Clinic LTD Wheaton, United States**About Wheaton Eye Clinic** · Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves o ...
-
Call Center Representative
6 days ago
Leaf Home Bolingbrook, United StatesAt Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. **Our Inside Sale ...
-
Call Center Sales Representative
1 week ago
Aucera (DialAmerica) Oak Brook, United StatesResponsibilities: · - Make outbound calls to follow up with customers or to conduct surveys · - Enter customer data and update records in the company database · - Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department · - Communicate e ...
-
Call Center Representative
3 hours ago
Mr. Roof and Remodeling Company Wheeling, United States**Call Center Representative** · Mr Roof & Remodeling is founded on hard work, dedication, and quality. We firmly believe that our team members are happiest when achieving their greatest potential. That's why we hire, train, and promote talented individuals with a drive to succee ...
-
Call Center Representative
1 week ago
Feldco Windows, Siding & Doors Rosemont, United States**Customer Delight Representative** · **Hours**: · - _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · - _**Mon Thru Fri from 8am to 5pm**_ · - _**After the conclusion of training, the hours for this position will be**:_ · - Mon thru T ...
-
Call Center Representative
1 week ago
Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana ) Park Ridge, United States: · Location: Park Ridge · Full Time; M-F, 9am-4pm · **General Summary** · The Call Center Representative will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing issues to the Call Center Lead or Call Center Super ...
-
Call Center Representative
3 hours ago
Elevation Academy Chicago, United States**Job Title**: Call Center Representative · **Job Summary**: · **Responsibilities**: · - Manage large amounts of inbound and outbound calls in a timely manner. · - Follow communication "scripts" when handling different topics. · - Seize opportunities to upsell products when they ...
-
Contact Center Representative
1 week ago
Self-Help Credit Union Chicago, United States**WHO We Are**: · Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, ...
-
Call Center Representative
1 week ago
Feldco Windows, Siding & Doors Rosemont, United States_**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · **Customer Delight Representative Job Description** · **Hours**: · - Mon Thru Fri from 8am to 5pm · - **After the conclusion of training, the hours for this position will be adjusted to ...
-
Call Center Representative
1 week ago
Mayflower Cruises & Tours Lisle, United StatesJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, custome ...
-
Call Center Representative
1 week ago
Prime Consulting Inc Schaumburg, United States**Call center experience required** · - Managing large amounts of inbound and outbound calls in a timely manner. · - Following call center "scripts" when handling different topics. · - Identifying customers' needs, clarify information, research every issue and providing solutions ...
-
Call Center Representative
3 hours ago
Sige Solar Park Ridge, United StatesPay: $42, $110,000.00 per year · **Benefits**: · - Flexible schedule · Schedule: · - 8 hour shift · Ability to Relocate: · - Park Ridge, IL 60068: Relocate before starting work (required) · Work Location: In person ...
-
Call Center Representative
1 week ago
Ascension Chicago, United StatesWe Are Hiring: · - **Department**:Telecom Switchboard · - ** Schedule**:3p-11:30p, Monday-Friday. Alternating weekends. · - ** Hospital**:Ascension St. Mary · - ** Location**:Chicago, IL · What You Will Do: · Answer incoming calls and performs triage of inquiries. · - Respond to ...
-
Call Center Representative
2 days ago
Mayflower Cruises & Tours Lisle, United StatesJob Description · Job DescriptionJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have e ...
-
Business Development Center Representative
5 days ago
Hyundai of Lincolnwood Lincolnwood, United StatesLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We ha ...
-
Call Center Representative
3 days ago
Ajilon Woodridge, United StatesAjilon - JobID: E9DEF32E-1B9D-4A0F-AFA3-205A794541CB [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of me ...
-
Contact Center Representative
1 week ago
TEKsystems Naperville, IL, United States**Teksystems is seeking an experience contact center representative for an on site opportunity in Naperville, IL** · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. · Jo ...
-
Contact Center Representative
2 days ago
TEKsystems Naperville, IL, United StatesHOURS: 35 hour work week · Monday: 8:15-5:15pm · Tues, Th, F: 8:15-4:15pm · Wednesday: 8:15-3:15pm · Description: · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. It sh ...
-
Contact Center Representative
1 day ago
TEKsystems Naperville, United StatesJob Description · Job Description**Teksystems is seeking an experience contact center representative for an on site opportunity in Naperville, IL** · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's ser ...
Call Center Representative - Lisle, United States - Mayflower Cruises & Tours
Description
Job Title: Call Center Agent Reports To: Director of Traveler ServicesGeneral Overview:
Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, customer service, and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you
Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.
This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.
Role & Responsibilities:
