Dietary Call Center Representative - Chicago, United States - Eclaro

Description

Dietary Call Center Representative
Job Number:

Progress on your journey to success Eclaro is currently recruiting for a Dietary Call Center Representative in the Chicago, IL area for one of our clients.

Eclaro's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity

Position Overview:

• Under direct supervision: maintains the automated diet office system, uses the Rush Computer System, responds to patients' tray inquiries/requests and acts as a liaison between the patient and nurse and Food and Nutrition Services Department providing meal service to pediatric, adolescent, adult and geriatric patients.
• Exemplifies the Client's mission, vision and values and acts in accordance with Client's policies and procedures.

Responsibilities:

• Works as a Diet Order Processor, as assigned: runs individualized patient menus; runs/collate reports for Central Kitchen and Clinical Nutrition Area; run/collate tray tickets prior to and during each meal adding modified diet menus as needed.
• Call patients to obtain first meal(s) selections and process the menus to ensure customer satisfaction.
• Enters patient menu selections into CBORD.
• Knows how to operate and maintain computer hardware.
• Ensures that computer supplies are available for daily operation.
• Knows and operates the Interface printer and PCIS/POE computer pathways appropriately.
• Troubleshoots problems, solves as needed and escalates as necessary.
• Know downtime procedures for patient menu processing including heading and modifying menus for patients of all ages; modifying textures and consistencies as needed, and checking menus according to the prescribed diet.
• Appropriately modifies menus, for pediatric, adolescent, adult and geriatric patients. Accurately completes diet changes as necessary.
• Courteously receive and transmit patient and nursing telephone messages.
• Processes age-appropriate tray requests and records orders on the telephone log.
• Communicates patient problems, food preferences, calorie count information to the Clinic Dietitian, Diet Technician or Host. Diet Clerk/2
• Assists with orientation and training of new employees and students as assigned.
• Perform related duties in the Central Kitchen or Diet Office as assigned.
• Follows Food and Nutrition Services Policies.

Required Qualifications:

• High School or Equivalent (GED); or in lieu of high school diploma, must have 1 year of Food Service experience and/or data processing experience.
• Food Handlers card within 30 days of hire.

Preferred Qualifications:

• Food Service experience and/or data processing experience.

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Maria Navarro


Maria Navarro | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.