Jobs
>
Chicago

    Contact Center Representative - Chicago, United States - Self-Help Federal Credit Union

    Self-Help Federal Credit Union
    Self-Help Federal Credit Union Chicago, United States

    6 days ago

    Default job background
    Description
    WHO We Are:

    Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

    We are seeking a Contact Center Representative to join our Archer Heights team

    WHAT You'll Do:
    • Answer incoming calls and take appropriate action for each call professionally and accurately.
    • Engage in active listening, identify members' needs, clarify information, research every issue and provide solutions. Escalate unresolved problems; ensuring that member feels supported and valued. Follow up on complaint/question status, and ensure resolution.
    • Assist members with any online or mobile banking questions, and escalate any issues to management appropriately.
    • Understand and strive to meet or exceed personal goals and contact center metrics while providing excellent consistent member service.
    • Utilize software, scripts, reports, and tools appropriately.
    WHAT You'll Need:
    • Ability to commit to a six (6) day work (when needed).
    • English/Spanish fluency required.
    • 2-year experience in financial institution or min. 2-year experience in contact center environment.
    • Good data entry/keyboard skills - must type a minimum of 50 wpm.
    • High School or equivalent experience
    Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
  • Self-Help Credit Union

    Contact Center Representative

    1 week ago

    Self-Help Credit Union Chicago, United States

    **WHO We Are**: · Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, ...

  • Ascension

    Call Center Representative

    1 week ago

    Ascension Chicago, United States

    We Are Hiring: · - **Department**:Telecom Switchboard · - ** Schedule**:3p-11:30p, Monday-Friday. Alternating weekends. · - ** Hospital**:Ascension St. Mary · - ** Location**:Chicago, IL · What You Will Do: · Answer incoming calls and performs triage of inquiries. · - Respond to ...

  • SSI

    Customer Service Representative/call Center

    1 week ago

    SSI North Chicago, United States

    SELECT SOURCE INTERNATIONAL · Select Source International (SSI) has been serving major corporations for more than 15 years. At SSI, we believe in building a corporation with only the strongest and most capable individuals. Our world-class consultants have the expertise to meet ou ...

  • Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )

    Call Center Representative

    1 week ago

    Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana ) Park Ridge, United States

    : · Location: Park Ridge · Full Time; M-F, 9am-4pm · **General Summary** · The Call Center Representative will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing issues to the Call Center Lead or Call Center Super ...

  • Feldco Windows, Siding & Doors

    Call Center Representative

    1 week ago

    Feldco Windows, Siding & Doors Rosemont, United States

    _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · **Customer Delight Representative Job Description** · **Hours**: · - Mon Thru Fri from 8am to 5pm · - **After the conclusion of training, the hours for this position will be adjusted to ...

  • Feldco Windows, Siding & Doors

    Call Center Representative

    1 week ago

    Feldco Windows, Siding & Doors Rosemont, United States

    **Customer Delight Representative** · **Hours**: · - _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · - _**Mon Thru Fri from 8am to 5pm**_ · - _**After the conclusion of training, the hours for this position will be**:_ · - Mon thru T ...

  • Leaf Home

    Call Center Representative

    6 days ago

    Leaf Home Bolingbrook, United States

    At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. **Our Inside Sale ...

  • Nan McKay

    Call Center Representative

    4 days ago

    Nan McKay Chicago, United States

    POSITION: Customer Service Representative · SUPERVISOR: Customer Service Supervisor · STATUS: Non-Exempt · DEPARTMENT: Call Center · SUMMARY · The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) ...

  • Pldi

    Call Center Representative

    3 days ago

    Pldi Chicago, United States

    We are seeking a Call Center Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaints · Provide information about th ...

  • Prime Consulting Inc

    Call Center Representative

    1 week ago

    Prime Consulting Inc Schaumburg, United States

    **Call center experience required** · - Managing large amounts of inbound and outbound calls in a timely manner. · - Following call center "scripts" when handling different topics. · - Identifying customers' needs, clarify information, research every issue and providing solutions ...

  • Hyundai of Lincolnwood

    Business Development Center Representative

    5 days ago

    Hyundai of Lincolnwood Lincolnwood, United States

    Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We ha ...

  • Aucera (DialAmerica)

    Call Center Sales Representative

    1 week ago

    Aucera (DialAmerica) Oak Brook, United States

    Responsibilities: · - Make outbound calls to follow up with customers or to conduct surveys · - Enter customer data and update records in the company database · - Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department · - Communicate e ...

  • Northern Trust

    call center services representative

    1 week ago

    Northern Trust Chicago, IL, United States

    About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...

  • Great Lakes Credit Union

    Sr Call Center Representative

    3 days ago

    Great Lakes Credit Union Chicago, United States

    Job Type · Full-time · Description · Great Lakes Credit Union is Hiring GREAT people for our GREAT team · Do you enjoy customer interaction and relationship building? · WE WANT YOU ON OUR TEAM · The Sr Call Center Representative primary purpose is to assist Great Lakes Credit ...

  • Bill Kay Chevrolet

    Bdc Call Center Representative

    1 week ago

    Bill Kay Chevrolet Lisle, United States

    Job Requirements · - Set appointments with customers while maintaining targeted performance standards · - Perform daily follow-up with all prospects to increase customer appointments and shows · - Record all activity in dealership's Customer Relationship Management (CRM) system · ...

  • TEKsystems

    Healthcare Call Center Representative

    2 days ago

    TEKsystems Chicago, United States

    Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and makin ...

  • TEKsystems

    Healthcare Call Center Representative

    1 week ago

    TEKsystems Chicago, IL, United States

    Customer Service Specialist · Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and mak ...

  • Alliant Credit Union

    Inbound Call Center Representative

    1 week ago

    Alliant Credit Union Chicago, United States Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The customer service representative will provide consultative service and support to credit union members via telephone. They will resolve member issue ...

  • TEKsystems

    Healthcare Call Center Representative

    1 week ago

    TEKsystems Chicago, United States

    Job Description · Job DescriptionCustomer Service Specialist · Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environmen ...

  • Reliable Technologies, Inc.

    Remote Call Center Sales Representative

    6 days ago

    Reliable Technologies, Inc. Northbrook, United States

    We are looking for a Remote Sales Representative that will be the liaison between our company and its potential customers. Reps are the voice of our company, they connect our customers with our affiliates, and make sure that they are provided the best service possible. Customers ...