Customer Service Representative/call Center - North Chicago, United States - SSI

SSI

Verified Company

North Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SELECT SOURCE INTERNATIONAL
Select Source International (SSI) has been serving major corporations for more than 15 years. At SSI, we believe in building a corporation with only the strongest and most capable individuals. Our world-class consultants have the expertise to meet our clients' demands. Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company's growth.

We assist our consultants every step of the way in order to match them to the best possible position for their skills.

Job Title:
Customer Service Representative/Call center

Location:
North Chicago, IL

Duration:6 Months

Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department.

Representative may work with wholesalers, hospitals, Direct to physician, and serialized product costumers.

Objectives are:

processing EDI, phone, mail, or fax orders; direct communication with multiple stakeholders, sales force, other internal departments; follow complete customer inquiries or complaint activities through to resolution.

Interact with warehouse and transportation teams to resolve inquiries concerning shipping discrepancies.

Responsibilities:

Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.
Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
Serve as the customer's advocate and liaison to quickly and fairly resolve service problems for customers.
Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
Process and satisfactorily close customer Inquiries within designated timeframe
Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
Implement specific sales promotional strategies and programs as directed by sales management.

Experience/education

High School diploma or GED equivalent
2+ years customer service experience

Top 3-5 skills requirements

SAP order entry experience
Call Center / Phone experience approximately 1020 calls per day (volume varies) regarding orders, inquiries
Excel experience intermediate (does not need vlookups or pivot table experience)
Good verbal and written skills
High School diploma or GED equivalent
Problem solving skills

Nice to have (but not required)

Pharma Industry Experience Customer Service

Best Regards,

Deepak Singh Tomar

Cell:
Deepaktselectsourceintl(dot)com

13911 Ridgedale Drive Suite 230 Minnetonka, Minnesota 55305

Disclaimer:

Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law.

It is SSI's policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences.

This policy applies to all SSI employee activities.

SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.

SSI is an Equal Opportunity Employer.

Job Types:
Full-time, Contract

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Experience level: