Call Center Representative - Woodridge, United States - LHH Recruitment Solutions

LHH Recruitment Solutions Woodridge, United States

4 days ago

Description

Job Description

Job DescriptionLHH is working a great client who is looking for a Call Center Representative, you will be the primary point of contact for our customers, providing assistance, answering inquiries, and resolving issues via phone, email, or chat. Your responsibilities will include:

Handling a high volume of inbound and outbound calls in a professional and courteous manner.
Providing accurate and timely information to customers regarding products, services, and policies.
Assisting customers with order placement, billing inquiries, account updates, and technical support.
Resolving customer complaints and escalations with patience, empathy, and diplomacy.
Documenting all customer interactions accurately in the CRM system.
Following established scripts and procedures to ensure consistency and compliance with company guidelines.
Collaborating with other departments to address customer issues and improve overall customer satisfaction.
Meeting or exceeding individual and team performance goals, including call handling metrics and customer satisfaction scores.

Requirements:

High school diploma or equivalent; college degree preferred.
Previous customer service experience in a call center or similar environment is a plus.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Ability to remain calm and professional under pressure.
Proficiency in basic computer skills and familiarity with CRM software.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Pay Details: $18.00 to $20.00 per hour

Search managed by: Ryan Tegtmeier

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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