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    Automotive Service Manager - Charlotte, United States - Bridgestonetire

    Bridgestonetire
    Bridgestonetire Charlotte, United States

    3 weeks ago

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    Description

    **Automotive Service Manager**

    Employee: Regular : Full time

    Location: Charlotte , NC

    Team: Retail

    : 2021_11120

    Zip Code: 28212

    Posted Date: :00:00

    **Job Description**

    Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. **Company Overview**

    Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. **Responsibilities**

    Assign and schedule work duties to auto service staff according to individual skill level

    Serving all automotive service needs of customers

    Oversee the hiring and training of an effective auto service team

    Ensuring high teammate retention

    Maintain compliance with quality standards

    Developing customer satisfaction and retention

    **Qualifications**

    **Minimum Qualifications *Required:***

    High School Diploma or equivalent

    4 years of auto service technical experience

    1 year of service manager or service writer experience

    + Problem solving customer complaints

    + Aptitude to manage inventory, scheduling, equipment maintenance, etc.

    Capacity to lead and coach others

    + Teammate and customer/communication skills

    + Ability to recruit and select technicians and general service teammates successfully according to store requirements

    Willingness to continue education and remain current in automotive repair issues

    Must have completed all the current and required BSRO store education courses & modules required for this position.

    Must have valid automotive drivers license at all times in order to test drive customers vehicles

    ***Preferred:***

    2-year degree or equivalent

    **Employee Type**

    Regular : Full time

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