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    Field Service Manager - Charlotte, United States - Multiquip Inc.

    Multiquip Inc.
    Multiquip Inc. Charlotte, United States

    3 weeks ago

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    Description

    It's not Business, it's Personal

    Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip's comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.

    Join our team as a Field Service Manager

    Responsible for Multiquip field service programs in assigned territory within North America. This position is the direct contact between the company, vendors and MQ customers for service, training, warranty, Service+Plus repairs and technical parts matters. Generator, electrical, hydraulic and mechanical troubleshooting skills are required.

    Responsibilities:

    • Responsible for managing the day to day service operations in the assigned territory, scheduling customer training, customer inquiries and reporting/monitoring of product issues in the field
    • Acts as a liaison with customers and Product Managers to identify technical problem areas within assigned product group, report on technical problems on unassigned products
    • Responsible for reporting customer contact information, service issues, region activity, call reports, down lists and itineraries through CRM programs and Outlook
    • Responsible for developing and maintaining Authorized Service Center in assigned region
    • Responsible for warranty inspection, verification and authorization in assigned region
    • Assists in the development of training material for assigned products
    • Provides timely and accurate information to Product Managers and Vendors using MI reporting system
    • Assists with creation and review process of service bulletins, FAQ, Parts/Ops manuals, PowerPoint and service instructions
    • Provide technical guidance, assistance, and training to internal and external customers as requested
    • Working knowledge of customers and market dynamics to help further Service+Plus program

    Qualifications

    • One year Electrical Certification from a junior college or trade school;
    • 3 Years Generator/Electrical troubleshooting experience required.
    • Must be a self-starter with the ability to schedule time effectively.
    • Ability to create and maintain strong relationship.
    • Must be willing to travel up to 60% - 80% of the time in assigned territory.
    • Valid driver's license with good driving record.

    Compensation and Benefits:

    • Base salary range of $85,000-$100,000 a year + annual bonus
    • Company Vehicle will be provided.
    • Company Credit Card to cover business-related expenses.
    • As a full time employee you will receive full benefits on the 1st of the month after 30 days of employment for you and your dependents
    • Affordable HMO & PPO plans with Blue Shield
    • Vision & Dental plans (including orthodontic coverage)
    • Company paid Life, AD&D, short-term and long-term disability
    • 401(k), Employee Stock Purchase Plans, and other financial benefits
    • Tuition Reimbursement up to $5,250 a year
    • MetLife Hyatt Legal and AFLAC benefit plans
    • Employee Assistance Program, Paid Time Off, and Paid Holidays

    Physical Requirements:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is frequently required to talk and hear.
    • The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and climb or balance.
    • The employee must be able to continuously lift heavy machines and/or move in excess of 100 pounds.
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