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    Service Manager - Charlotte, United States - MasterMover

    MasterMover
    MasterMover Charlotte, United States

    1 week ago

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    Description
    Job Title: Service Manager

    Company: MasterMover Inc.
    Location: Charlotte, NC

    About MasterMover:

    MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.

    Position Overview:

    As a Service Manager at MasterMover, you will be responsible for overseeing and optimizing the service delivery process, ensuring exceptional customer satisfaction. This role requires a results-driven individual with strong leadership skills, technical expertise, and a commitment to continuous improvement.

    Responsibilities:
    • Service Excellence: Oversee and optimize the entire service delivery process, ensuring a high level of customer satisfaction. Implement strategies to continuously improve service quality.
    • Team Leadership: Lead and inspire a team of service technicians and support staff. Foster a collaborative and positive work environment. Provide guidance, training, and mentorship to enhance team performance.
    • Technical Expertise: Demonstrate a strong technical understanding of our products and services. Collaborate with the technical support team to resolve complex issues and provide valuable insights for product improvements.
    • Customer Relations: Build and maintain strong commercial relationships with key customers. Address customer inquiries and concerns promptly. Work closely with the sales team to identify upselling opportunities.
    • Process Optimization: Analyze service delivery processes and implement improvements to enhance efficiency and effectiveness. Develop and maintain service-related documentation and procedures.
    • Quality Assurance: Establish and maintain quality control measures to ensure all service activities meet or exceed industry standards. Conduct regular audits to assess and enhance service performance.
    • Budget Management: Manage the service department budget effectively, ensuring optimal resource allocation. Identify cost-saving opportunities without compromising service quality.
    Qualifications:
    • Proven experience in a service management role, preferably in the industrial or manufacturing sector.
    • Technical proficiency in automation and a solid understanding of mechanical and electrical systems.
    • Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.
    • Excellent problem-solving and decision-making abilities.
    • Exceptional communication skills, both written and verbal.
    • Customer-focused mindset with a commitment to delivering outstanding service.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Knowledge of material handling equipment is a plus.
    How to Apply:

    If you are a motivated and results-oriented individual looking to make a significant impact in the service management field, we invite you to apply for this exciting opportunity. Please submit your resume, detailing your relevant experience and why you are the ideal candidate for the Service Manager position at MasterMover.
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