- Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
- Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
- Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Recruits, hires, develops, and retains key talent through training and individual development plans.
- Coordinates customer clinics, field days, and related promotional events.
- Negotiate equitable service policy settlements.
- Manage work-in-process and pending service work.
- Analyze service rework and take corrective action.
- Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
- Perform other duties as assigned.
- High School diploma or equivalent experience.
- In-depth knowledge of heavy equipment technology, specifically in construction/forestry equipment.
- Minimum 5 years of experience in a heavy equipment equipment service department working as a mechanic in a progressive leadership/mentorship capacity.
- Supervisory or management experience highly preferred.
- Strong communication, math, and analytical skills.
- Must have excellent customer service skills to include follow up and taking initiative in contacting customers throughout the work process as needed.
- Ability and interest in team-building and mentorship.
- Physical Effort: Service Managers must be capable of moving objects weighing up to 60 pounds unassisted. They must be able to maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain. Service Managers must be able to operate a motor vehicle both day and night.
- Working Conditions: As a Service Manager, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Managers must follow strict safety procedures, proper equipment safety, and PPE.
- Travel: Little to none.
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Service Manager - Charlotte, United States - VetJobs
Description
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguished and widely respected John Deere dealers in the country. Our steady growth in service, rentals, parts, and sales is a direct reflection of the loyalty of our customers and our increase in the variety of products we offer.
As Service Manager, your more typical responsibilities will include:
Job Requirements Include:
