Jobs
>
San Francisco

    Customer Success Lead - San Francisco, United States - Saasgrid

    Saasgrid
    Saasgrid San Francisco, United States

    3 weeks ago

    Default job background
    Description
    SaaSGrid is the first BI tool built specifically for SaaS companies.

    We integrate with CRMs, billing systems, general ledgers, and spreadsheets and calculate over 100 SaaS metrics, empowering companies to report their metrics with confidence.

    We help companies ditch complex spreadsheets, collaborate across teams, and make better decisions.
    Backed by Craft Ventures, SaaSGrid is the go-to tool for scaling SaaS companies. We're looking to hire a Customer Success Lead to help our customers thrive on SaaSGrid.
    What you'll do

    We are looking for a Customer Success Lead who can own the entire SaaSGrid customer journey.

    As our first CS hire you will start as a hands-on doer, while simultaneously building playbooks we can use as the team scales.


    The main areas you will focus on are:
    Customer Onboarding.


    When customers get started on SaaSGrid, they need help integrating their systems (eg Salesforce, Stripe, Quickbooks) with SaaSGrid and interpreting their initial metrics.

    You will consult with customers on how to set-up their systems, help them configure SaaSGrid, and show them how to get the most out of the platform.

    Customer Success.

    As our customers build their companies, they have ongoing questions about metrics, analyses, and integrations. You will work with them to understand SaaSGrid and utilize new features. Additionally, you will convey feedback to our engineering team to help us build new features.
    Customer Commercials.


    Identify customers who are a good fit to be upsold and help run renewal conversations, in partnership with our sales team.

    Who you are

    Customer obsessed . You love getting hands-on with customers and seeing them succeed. You can simultaneously manage customer relationships, be a strategic partner, and help drive product adoption.
    Product oriented.


    You love to understand the details of software products, and are ready to learn SaaSGrid from the inside out and so you can help coach our customers.

    Prior experience with finance products or CRM integrated products is a plus.
    A builder.

    SaaSGrid is an early-stage company, so you get the freedom to build and create. We hope this excites you as much as it does us.
    A strong communicator and collaborator .

    You'll need to work with our customers to make sure they are delighted with the product, and turn their feedback into detailed feedback for our engineering team.

    5+ years of experience

    in a Customer Success or Onboarding role.
    SaaSGrid has offices in San Francisco and New York. San Francisco is the preferred location for this role.
    How to Apply

    Does this role sound like a good fit? Email us at

    #J-18808-Ljbffr
  • Lingrove

    Customer Success Lead

    3 weeks ago

    Lingrove San Rafael, United States

    **Customer Success and Estimating Lead** · Are you ready to make a lasting impact? At Lingrove, we're revolutionizing the built environment with our eco-friendly, high-performance interior products. We're pioneering next-generation plant-based composites, offering superior altern ...

  • Calculated Hire

    Customer Success Lead

    3 weeks ago

    Calculated Hire West Valley City, United States

    Brokerage Complaint Resolution Specialist · Hybrid - Salt Lake City, UT · 6-month Contract (W2), Weekly Pay (40 hours/week) · Pay Rate: $32.75/hr. · Desired Start Date: 5/13/2024 · Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services ...

  • Unlayer

    Customer Success Lead

    3 weeks ago

    Unlayer San Francisco, United States

    [Full Time] Customer Success Lead at Unlayer (United States) | BEAMSTART Jobs · Customer Success Lead · Unlayer United States · Date Posted · 12 May, 2023 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Require ...

  • Vooma

    Customer Success Lead

    3 weeks ago

    Vooma San Francisco, United States

    About The Role · As the first Customer Success team member at Vooma, you'll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to de ...

  • Pear VC

    Customer Success Lead

    3 weeks ago

    Pear VC San Francisco, United States

    Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, ...

  • WaterSHED

    Customer success operations lead

    3 weeks ago

    WaterSHED San Francisco, United States

    About Watershed · Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, ...

  • WaterSHED

    Customer success operations lead

    3 weeks ago

    WaterSHED San Francisco, United States

    About WatershedWatershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and ...

  • Snappr

    Customer Success Team Lead

    3 weeks ago

    Snappr San Francisco, United States

    [Full Time] Customer Success Team Lead at Snappr (United States) | BEAMSTART Jobs · Customer Success Team Lead · Snappr United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience ...

  • Pump

    Technical Customer Success Lead

    3 weeks ago

    Pump San Francisco, United States

    is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making the go-to choice for businesses using the cloud. · Responsibilities: · Speak up for our c ...

  • Airtable

    Sales & Success GTM Transformation Lead

    22 hours ago

    Airtable San Francisco, CA, United States

    At Airtable we are passionate about how our product democratizes software creation and empowers anyone to "create anything." Just like Lego blocks, what our customers can build with Airtable is virtually limitless.We're seeking an accomplished operator to drive innovation and com ...

  • Writer Corporation

    Team lead, Scale customer success manager

    3 weeks ago

    Writer Corporation San Francisco, United States

    About Writer · AI your people will love. That's our vision, and it contains multitudes :-) · AI · your people · will love. · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-l ...

  • Writer

    Team lead, Scale customer success manager

    3 weeks ago

    Writer San Francisco, United States

    About Writer · AI your people will love. That's our vision, and it contains multitudes :-) · AI · your people · will love. · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level ...

  • SAP

    Lead Technical Quality Manager, Cloud Success

    2 weeks ago

    SAP Palo Alto, United States

    **We help the world run better** · **What you'll do**: · - Lead Premium Engagement program · - Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topi ...

  • Airtable

    Customer Success Strategy, Planning, and Insights Lead

    3 weeks ago

    Airtable San Francisco, CA, United States

    At Airtable we are passionate about how our product democratizes software creation and empowers anyone to "create anything." Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities to address miss ...

  • Salesforce

    Svp, Customer Success

    2 weeks ago

    Salesforce San Francisco, United States

    Job Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...

  • Enable

    Customer Success Manager

    3 weeks ago

    Enable San Francisco, United States

    **Job Summary** · As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and pr ...

  • Citizens

    Private Bank Office National Lead

    3 weeks ago

    Citizens San Francisco, United States

    **Description** · As a Private Bank Office National Lead, direct and oversee the Citizens Private Bank Office strategic and long-range goals. You will lead the Private Bank management team in driving sales and revenue results, bank deposit growth, employee management, employee an ...

  • Writer

    Strategic Sales Leader

    3 weeks ago

    Writer San Francisco, United States

    **About Writer** · AI your people will love. That's our vision, and it contains multitudes: · - ) · - AI_ · - your people_ · - will love._ · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI becam ...

  • Writer

    Enterprise Sales Leader

    3 weeks ago

    Writer San Francisco, United States

    **About Writer** · AI your people will love. That's our vision, and it contains multitudes: · - ) · - AI_ · - your people_ · - will love._ · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI becam ...

  • Envision Education

    Art Teacher

    3 weeks ago

    Envision Education San Francisco Bay Area, United States

    **Envision Education seeks Art Teachers for the School Year, starting in August 2024.** Teachers will lead students in an academic vision of success that focuses on Envision's graduate profile rooted in ethnic studies, content-specific standards, and college/career readiness. · T ...