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    Customer Success Lead - West Valley City, United States - Calculated Hire

    Default job background
    Banking / Loans
    Description

    Brokerage Complaint Resolution Specialist

    Hybrid - Salt Lake City, UT

    6-month Contract (W2), Weekly Pay (40 hours/week)

    Pay Rate: $32.75/hr.

    Desired Start Date: 5/13/2024

    Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components:

    Job Description:

    • Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
    • Identify opportunities for process improvement within the customer support functional area.
    • Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
    • Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
    • Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
    • Serve as the first point of customer contact in providing support for routine technical questions and issues.

    Required Qualifications:

    • 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
    • Series 7 License - Must be Active (or within a 2 year window so it may be reactivated quickly)

    Desired Qualifications

    • Brokerage operations experience
    • Customer service experience
    • Microsoft Products
    • Strong verbal and written communication Skills


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