Jobs
>
Houston

    Customer Success Manager - Houston, United States - Solera, Inc.

    Solera, Inc.
    Solera, Inc. Houston, United States

    2 weeks ago

    Default job background
    Description


    Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

    In addition, we provide products and services to protect life's other most important assets:
    our homes and digital identities.

    Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.

    Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

    For more information, please

    visit
    The Role


    The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products to drive the retention and growth of revenue.

    What You'll Do
    Perform on-site and/or remote product consultation and training
    Develop and cultivate customer relationships with key decision makers
    Resolve simple to moderately complex tasks related to all products in our product suite
    Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
    Obtain buy-in from dealership's key leadership on new process and technology
    Communicate proactively with dealership's key leadership on case resolution
    Upsell whitespace opportunities
    Execute on-site leadership business review and consultation
    Provide feedback to internal teams on dealer needs based on consultation and review
    Be a source of knowledge on product specific items for the company
    Take lead on at-risk customers and work directly with Renewal Team when necessary
    Work independently with minimal supervision
    And other duties as assigned
    What You'll Bring
    Bachelor's degree or equivalent work experience
    3+ years of experience working directly with customer accounts
    1+ years of experience with SaaS solution offerings and ability to articulate the benefits of SaaS
    Proficient in Microsoft Office Suite
    Experience training and presenting both to groups and one-on-one
    Willingness to roll up your sleeves and assist wherever needed
    Excellent organization, project management, time management, and communication skills
    Team player who will innovate to improve the way DealerSocket serves its customers
    Exhibits a high level of personal accountability
    Position may require up to 50% travel
    It is impossible to list every requirement for, or responsibility of, any position.

    Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.

    Therefore, the above job description is not comprehensive or

    exhaustive.

    The Company reserves the right to adjust, add to or eliminate any aspect of the above description.

    The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

    About Us

    Solera is the global leader in vehicle lifecycle management

    software-as-a-service,

    data, and services.

    Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others.

    Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins.

    Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit

    .

    #J-18808-Ljbffr
  • Enverus

    Customer Success Manager

    1 week ago

    Enverus Houston, United States

    **Customer Success Manager** · **Why YOU want this** **position** · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologie ...

  • DGM Services, Inc.

    Customer Success Manager

    1 week ago

    DGM Services, Inc. Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Dgm Services Inc

    Customer Success Manager

    1 week ago

    Dgm Services Inc Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Quorum Software

    Customer Success Manager

    2 weeks ago

    Quorum Software Houston, United States

    **Customer Success Manager** · **Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Soft ...

  • OptiSigns Inc

    Customer Success Manager

    2 weeks ago

    OptiSigns Inc Houston, United States

    Markets are changing rapidly, and there is high demand for "in person digital experiences". Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive ...

  • Empower Pharmacy

    Customer Success Manager

    2 weeks ago

    Empower Pharmacy Houston, United States

    Position Summary: · At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product ...

  • Dgm Services Inc

    Customer Success Manager

    23 hours ago

    Dgm Services Inc Houston, United States

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · **Team Management**: · - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. · - Manage the Operations Team, providing direction, support, and training to team members. · - Estab ...

  • DGM Services, Inc.

    Customer Success Manager

    23 hours ago

    DGM Services, Inc. Houston, United States

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · **Team Management**: · - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. · - Manage the Operations Team, providing direction, support, and training to team members. · - Estab ...

  • RPM Physical Therapy

    Client Success Manager

    23 hours ago

    RPM Physical Therapy The Woodlands, United States

    Client Success Manager / Lead Front Desk / Schedule Manager · **RPM Physical Therapy, The Woodlands, TX** · MUST HAVE A COVER LETTER TO MOVE FORWARD - Include your top 3 skills. · - About RPM_ · RPM Physical Therapy - The Woodlands offers a unique work environment providing patie ...

  • AlphaStaffing

    Customer Success Sales Manager

    1 week ago

    AlphaStaffing Houston, United States

    **Responsibilities**: · 1. Develop and maintain strong relationships with customers to understand their needs and ensure their success. · 2. Serve as the main point of contact for customer inquiries, requests, and escalations. · 3. Collaborate with internal teams to resolve custo ...

  • Apexstaffsolutions

    Customer Success Manager- Entry Level

    1 week ago

    Apexstaffsolutions Houston, United States

    **Company Description** · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. All in ...

  • HungerRush

    Customer Success Manager

    3 days ago

    HungerRush Houston, United States

    Who We Are · HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital orde ...

  • Enverus

    Customer Success Manager

    6 days ago

    Enverus Houston, United States

    · Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive ...

  • Avatar Managed Services

    Technology Success Manager

    1 week ago

    Avatar Managed Services Houston, United States

    Job Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am-5pm Mon ...

  • Trimble

    Customer Success Manager

    2 weeks ago

    Trimble Houston, United States

    Your Title : Customer Success Manager – Enterprise Asset Management (EAM) · Job Location : Remote/Southern part of the US (preferably in the Central time zone) · Our Departmen t: Local Government, Owner & Public Sector · Position Overview · Are you ready to be a part of the A ...

  • AVEVA

    Customer Success Manager

    2 weeks ago

    AVEVA Houston, United States

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...

  • Chronos Consulting

    Customer Success Manager

    4 hours ago

    Chronos Consulting Houston, United States

    Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitab ...

  • TELUS

    Customer Success Manager

    2 weeks ago

    TELUS Houston, United States

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical ...

  • Enverus

    Customer Success Manager

    17 hours ago

    Enverus Houston, United States

    Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive pr ...

  • Mimecast

    Customer Success Manager

    2 weeks ago

    Mimecast Houston, United States

    Customer Success Manager (Remote, Central Region) · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things · even · better for our customers. · We are looking for a high ...